Title:  Manager, Desktop Engineering

Location: 

Research Triangle Park, NC, US, 27709

Requisition ID:  124235

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

NetApp IT supports a user community of ~ 20,000 users globally. The end user technology stack is our user community’s gateway into almost all that they do at NetApp. Having these technologies and services operate in a way that is performant, reliable, secure and efficient, and intuitively navigable is paramount. We’re user-community obsessed and we’ll always be in a cycle of iterating our way toward higher levels of user satisfaction.  

This will be a hands on management role – we believe that excellent engineering leaders are also great engineers. Balancing a vision for understanding the art-of-the-possible and the ability to manage the complexity of the portfolio with command of the range of technologies required to be effective in the role. This role will have responsibility for the Mac, Windows, and mobile fleets globally. This role will have responsibility for will 6-8 direct and matrixed reports.  

Job Requirements

  • Supporting the user-kit loadout of a 10+K user community that is globally distributed 
  • Mac and Windows fleet management at scale 
  • Drive a culture of non-negotiable operational rigor 
  • In partnership with Desktop Product management, discover and drive opportunities to evolve the desktop user experience 
  • The Jamf and Intune platforms 
  • Service as L3 / 4 escalation point for Desktop Support 
  • Regulatory and standards-based audits (such as Sox, SOC I / SOC II, etc) 
  • Mobile device management best practices using the Intune ecosystem 
  • Global fleet patch management and compliance 
  • Evolve policies and configuration across our desktop operations as well as software, application packaging and distribution, OS, BIOS and driver updates 
  • Management via extensive automation 
  • Global asset distribution logistics leveraging Autopilot and Apple Business 
  • Microsoft 365 compliance features, capabilities, and their management 
  • PowerShell and ideally one or more languages that can be leveraged for infrastructure automation and IaC, such as Python, Bash, Go, Node 
  • General familiarity with Microsoft Identity and Access Management services 
  • Excellent communication skills, including the ability to communicate technical information to non-technical peers 
  • Excellent verbal and written communication skills 
  • Proactive delivery of communication and follow-up 
  • Excellent organizational skills and attention to detail 
  • Excellent ability to independently prioritize and accomplish work within time constraints 
  • Self-motivated and forward-thinking personality 

Education

  • 5+ years of Microsoft systems engineering experience 
  • 3+ years managing Mac / Jamf 
  • 3+ years of people management experience 
  • Experience with 10k+ user environments across multiple regions 
  • Bachelor’s Degree in CompSci or related area of study or equivalent professional experience 

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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