Title:  Manager, IT


Research Triangle Park, NC, US, 27709

Requisition ID:  97826

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

As a Manager, Information Technology you are responsible for the planning, implementation and operations of NetApp’s Field Services MGR (Desktop Support Manager) within the End User Services organization.   You will analyze the needs of functional departments and establish priorities for feasibility studies and delivery of solutions; provide testing services and technical support for computer systems, subsystems, distributed systems, and systems software; and develop new and/or modify the company’s information processing systems.  You will be responsible for managing a team of employees and contractors specifically supporting Client technology and services for NetApp employees located the AMERICAS region as well as supporting other geographic regions secondarily were NetApp resides.  This includes but not limited to managing the operations of common Desktop support role activities including Desktop/Laptop break/fix, reimaging, troubleshooting, new system delivery and setup, collaborative toolset support/user training, Audio/Visual Conference Room support including some event support, desk & mobile phone support. You may also be prepared to travel between NetApp office as needs arise. 
This is an internal user-facing role where your skill at maintaining and developing relationships with internal customers is crucial; Customer Service critical; communication skills a must.    This is a challenging position working in a fast paced environment, with the opportunity to build and lead cross-functional teams within a matrix organization.  You are responsible for contributing to setting team/employee goals, plans and schedules, projects, ticket based management, driving issue resolution and accepting the responsibility for ensuring successful achievement of program goals. 

Job Requirements

  • Participate in and lead regular staff meetings with technical team, and cross-functional teams to understand functional business need, develop functional specifications, technical designs, and or workflow requirements.
  • Determine, present, and gain approval from more senior managers, on the scope and priority of current and future projects.
  • Make recommendations and present solutions/proposals and assist with the development and management of such implementations.
  • Develop and manage the department headcount, capital and expense budget.
  • Establish key metrics to manage performance of staff.
  • Identify needed resources for projects, define and assign major project roles.

Education & Experience

  • A minimum of 8 years of experience as an individual contributor and 1 to 5 years as a people manager is required.
  • A Bachelor of Science Degree in Engineering or Computer Science is required; or equivalent experience.
  • Demonstrated ability to manage multiple projects is required.
  • Excellent oral and written communication skills are essential.
  • Customer Service skills and ability to handle escalations at an Executive level is critical.
  • Excellent analytical, problem-solving, negotiation, and organizational skills are required.
  • Excellent interpersonal and conflict management skills; able to work collaboratively in a team environment.
  • Excellent knowledge of product lifecycle, tools, processes, and operations planning.
  • Persistent and dependable, especially with attendance and meeting deadlines.
  • Ability to manage multiple competing priorities.
  • Ability to work well with people from many different disciplines with varying degrees of technical experience
  • Ability to adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed; occasional travel required.


Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
If you run toward knowledge and problem-solving, join us. 

U.S. Residents Only: In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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