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Title:  Order Management Specialist


Research Triangle Park, NC, US, 27709

Requisition ID:  46001


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

Process sales orders in an accurate and timely manner using Oracle 11i and in full compliance with company policies. Take ownership and a customer-oriented approach for entering and monitoring various order types including direct customer, channel partner, and internal orders. Identify process and system improvements to enhance and support Order Management activities. Support and execute on global business processes and procedures while actively contributing to departmental initiatives and goals.

Essential Functions:
- Enter and troubleshoot sales orders in a complex configure-to-order environment including hardware, software and service, while adhering to company policies, including bookings policy, revenue recognition, cross regional business policies, Channel business procedures, etc.
- Demonstrate the ability to understand the relationship between various application and tools including Oracle ERP system, CRM system, and ServiceNow.
- Resolve discrepancies and order issues across departments quickly to meet target lead times.

- Participate in quality audit reviews to ensure SOX and booking policy compliance

- Support helpdesk requests via ticketing system or helpdesk phone

- Ability to validate contractual terms

Job Requirements

-Good written and verbal communication skills

Attention to accuracy and customer service orientation.

Must exhibit excellent time management and problem solving skills in a high change, fast paced environment while maintaining strong attention to detail in completing order entry of customer orders.- Experience with process and systems improvements.



- Minimum 1-2 years of related experience in order management/processing and associated applications, preferably with high tech companies

- An Associate of Arts or Technical Trade Degree, or related courses preferred

- Computer skills in the use of Microsoft Office products

- Ability to work cross-functinally in a global environment



So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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