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Title:  Renewals Business Analyst - Excel SME


Research Triangle Park, NC, US, 27709

Requisition ID:  36422


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

We are looking for a self-starter with an entrepreneurial and analytical mindset. This junior to mid-level Business Intelligence Analysts provides direct Install Base and renewal support for top Accounts utlizing expert skills with MS Excel.

Analyze big data and, based on the findings, perform GAP analysis, design and implement process changes in our core tools, and suggest modifications to policies, rules of engagement, metrics, and benchmarks. Manage projects independently and/or work cross functionally to deliver on business requirements. You will be considered a subject matter expert related to renewal operations technical support. 

A passion for business analytics and experience defining, planning, and operationalizing large initiatives is a must.  

You will build and maintain a partner relationship with all stakeholders to better understand their business needs. The primary focus is on Installed Base Analytics and mobilizing the IB Selling Motion. The ideal individual possesses understanding of Enterprise Data Analytics.


Essential Functions: 

Work closely with Account Stakeholders to prioritize business and customer needs while providing customer Installed Base reports which are accurate and timely.
Use Advanced Excel Skills to interpret data, analyze results using statistical techniques and provide ongoing reports
Assess data from multiple data sources, identify, analyze, and interpret trends or patterns in collected data sets Identify and drive renewal revenue through advanced IB Selling Analytics.
Drive renewal revenue for NetApp’s largest customers
Collaborating with other stakeholders and produce detailed level CRR Business Requirement Documents (BRD).
Program Management skills – ability to execute E2E on new initiatives and projects.

Job Requirements

•    1-4 years of data analysis experience, including advanced Excel skills, working with formulas, macros, Pivot Tables, VLOOKUP, IF statements etc. 
•    Ability to create visuals, Pie/Charts/Trends or experience working with Tableau
•    Proven Oral Presentation Excellence and advanced knowledge of PowerPoint.
•    Analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
•    Program Management abilities
•    Able to participate and contribute in cross-functional teams and subject matter expert teams.
•    Possesses appropriate business acumen and ability to present to C-level executives

Python is a plus

The Ideal Candidate

Are you a go getter? Every day looking for how you can go beyond? Is making an Impact important to you? Do you possess natural leadership qualities? Then please come join our team at NetApp! 

  • A minimum of 1-4 years of experience with Bachelor’s degree, 0-2 years experience with master’s degree; or equivalent combination of applicable education/training/certifications and years of relevant professional work experience
  • Very strong Excel skills required



So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled