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Title:  Senior IT Vendor Manager


Research Triangle Park, NC, US, 27709

Requisition ID:  46961


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

This position requires excellent understanding of IT contracts for hardware, software, professional services, managed service providers.


Job Requirements

Gathering of IT's requirements for contract negotiation within given time constraints

• Participating in IT’s RFPs

• Partnering with Corporate Procurement for timely and cost effective contract negotiations while mitigating risk to the company

• Redlining of IT contracts (for hardware, software, professional services, managed services)

• Interpreting contractual language on behalf of stakeholders

• Managing IT managed service providers under contract

• Vendor dispute resolution

• Vendor performance and relationship management

• Development of executive level supplier quarterly business reviews

• Management of IT renewals


• Excellent understanding of IT contracts (for hardware, software, professional services, managed service providers)

• Demonstrated ability to redline a contract, change order, and/or statement of work

• Demonstrated ability to manage outsourced service providers in a managed service environment

• Demonstrated ability to assist in defining SLAs, KPIs, CPIs, and any other performance metrics related to IT contracted services

• Demonstrated ability to assist in creating clear deliverables and acceptance criteria

• Demonstrated strength in facilitating projects, multi-tasking, and setting priorities

• Demonstrated ability to develop executive level supplier quarterly business reviews

• Excellent understanding of IT purchasing and finance concepts, practices, and procedures

• Work well under pressure, proactive in meeting/exceeding customer expectations, and organized

• Consistently pay attention to details

• Proficiency with Microsoft applications (Excel, Word, PowerPoint, Outlook)

• Excellent written and oral communications

• Excellent team player

• Experience working in IT Vendor Management Office



So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled