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Title:  Sr Manager, Datacenter Operations


Research Triangle Park, NC, US, 27709

Requisition ID:  37801
Job Summary

About NetApp:

NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation, and optimize their operations

Job Summary: 

NetApp is seeking a Senior Manager to join the Engineering & Cloud Operations team. This role is critical to developing, deploying and maintaining the internal engineering data center service across the Global NetApp Engineering infrastructure. The Engineering & Cloud Operations team supports a diverse set of infrastructure and services distributed across a hybrid cloud environment to provide NetApp Product feedback in a critical service environment.  As a Senior Manager you will driving the Datacenter Operations, providing strong leadership to deliver seamless Critical Data Center Services to meet or exceed service levels.


Job Requirements

Job Functions

Build and guide a global operations teams, implement practices, and tools to proactively manage a diverse fleet of services distributed across the globe. Maintain incident resolution and service uptime at or above targeted SLAs.  Be a critical driver assuring rapid, coordinated, and effective responses to issues as they arise.  Address internal customer escalations and service disruptions for a continuously available set of services.  Build cross functional relationships and influence policies / procedures to improve global data center operations.  Provide thought leadership on innovative solutions based on new and emerging technologies. Rapidly integrate new solutions that support changes in business landscape.  Support M&A activity integrating new environments and removing barriers for cross-functional development. Conduct regular CAPEX/OPEX budget planning to prioritize infrastructure needs with available funding. Secure intellectual property for hybrid-cloud CI/CD workflows. Applying layered enterprise security strategies to prevent, detect and respond to threats. Deploy new  pre-release data management solutions and influencing solution roadmaps.  Collaborate with product management teams to assess software readiness and usability. Support company-wide transformation efforts. Conduct datacenter migration projects that reduce footprint / cost while enhancing DR capabilities.  Attract a highly skilled and diversified workforce evolving to meet the needs of a world-class organization. Engaging, inspiring, and empowering employees to think like owners and to deliver on promises to our employees, customers, and stakeholders. Create a deep understanding of a complex technical environment through data and reporting. Ability to travel 10-20%


BS/BA degree or equivalent related experience. 10+ years -- plus add additional experience requirements needed if you were to fill an open requisition, i.e., knowledge, skills, and abilities.

Minimum Qualifications

  • Bachelor’s Degree in related field or equivalent work experience
  • 10+ years of operations experience in an engineering environment
  • Desire to working in a fast paced, hands-on environment experience
  • Excellent communication skills

Preferred Qualifications

  • Master’s degree in technical or business field

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Operations Manager, Database, Engineer, Manager, Operations, Technology, Engineering, Management