Title:  Technical Publications Manager

Location: 

Research Triangle Park, NC, US, 27709 US

Requisition ID:  112301

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

NetApp’s Information Engineering (IE) team is the company’s shared technical publications and content strategy service. The writers in IE create technical documentation for NetApp products and solutions, and our development team designs and delivers our technical documentation service, docs.netapp.com. As a manager in IE, you will lead a collaborative team of writers dedicated to delivering high-quality technical documentation. You will help team members manage multiple, simultaneous projects from planning through delivery, and support the performance and professional growth of technical writers with varying backgrounds and levels of experience. As lead on technical documentation programs, you’ll interact with external and internal customers to address questions and define requirements in support of NetApp product releases. The IE team works continually to improve processes, systems, and tools, and as part of the team you will spearhead key programs in support of product requirements and strategic initiatives. You will be part of an open, collaborative team fueled by a culture of communication and innovation. 

 

Job Requirements

  • Lead a collaborative team of writers dedicated to delivering high-quality technical documentation for NetApp products.
  • Support team members as they manage multiple, simultaneous documentation projects from planning and estimation through development, delivery, and maintenance.
  • Support the performance and professional growth of technical writers with varying backgrounds and levels of experience.
  • Lead programs to ensure delivery of technical documentation for a variety of business objectives.
  • Interact daily with external and internal customers through formal and informal channels to address questions and define requirements in support of NetApp product releases.
  • Collaborate with IE architects to develop content plans for NetApp products.
  • Understand how to interpret metrics, feedback, and other data to continuously improve customer experience.
  • Work with the IE team to improve processes, systems, and tools.
  • Develop and implement projects, policies, and procedures to ensure goals are met.

Education

  • Degree in English, Technical Writing, Computer Science, or related field.
  • Minimum of 5 years of leading technical content projects in a product development environment.
  • Experience leading content or technology teams, and program management.
  • Excellent business communication skills and command of writing best practices, publication standards and production processes.
  • Ability to work cross-functionally to meet business objectives.
  • Experience with product release methodologies, and with JIRA or similar tools.
  • Experience with open-source and GitHub, AsciiDoc or Markdown.

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us.

 

Colorado Residents Only: If the Company determines this role will be performed in Colorado, the starting salary for this position is  (.9 compa*). This role could be eligible for comprehensive benefits including: Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), Company bonus, Employee stock purchase plan, and restricted stocks (RSU’s) *. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law.

In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.  


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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