Title:  Technical Support Engineer - First Shift


Research Triangle Park, NC, US, 27709

Requisition ID:  84301

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

Looking to join a fast paced and challenging technical team where you can put your knowledge to use? NetApp is growing our Cloud support teams across the US, Europe and APAC.  In support of that mission, we are seeking a Technical Support Engineer with some Cloud experience and a strong desire to learn on a continuous basis. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market.  You will deliver high-quality solutions to customers through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems the various hyperscalers environment. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. 

* This opportunity is located in Research Triangle Park (RTP), NC. Primary hours are Monday-Friday 10am-7pm ET.

Job Requirements

Prior experience providing technical support services, including handling customer cases through phone/email/chat.
Ontap or Cloud experience
Understanding of several of the following: Storage and networking infrastructure, Windows and Linux file services (ie. NFS and CIFS/SMB), AWS console, compute, storage, networking and debugging tools.
Strong command of the English language; both written and verbal communication skills.
Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.


Typically requires a minimum of 2-5 years of related experience; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
If you run toward knowledge and problem-solving, join us. 

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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