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Title:  Technical Support Engineer - Second Shift


Research Triangle Park, NC, US, 27709

Requisition ID:  44181


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

Technical Support Engineer: Join our Second Shift Core team! The focus is SW troubleshooting, upgrades, configurations, and Networking on a variety of platforms.

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.


* This is a second shift opportunity, with approximate hours of Monday-Friday, 1pm-10pm. Additional compensation is offered for working an off-shift schedule. *

Job Requirements

Key Requirements to be successful in this particular role on our Core Technical Support team are as follows:

 - Ability to work with customer and other NetApp technical teams to define technical problems, determine solutions and assist customers in implementing the fix

- Basic understanding of the following protocols and applications:  Microsoft Azure, Microsoft Exchange, AWS-Amazon Web Services, and/or VMware

- Strength should be on the SW side, with a minimum of 2-5 years of experience performing SW troubleshooting, upgrades, configurataions and networking

-The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)

-NetApp Storage System operating systems such as Data ONTAP or Cloud Operating System (EOS)

-NetApp solutions developed around specific applications involving Cloud and/or FAS storage systems

-Demonstrate good judgment in identifying and solving problems

- Ability to follow standard principles and practices

-Network architectures routers, and switches

- Strong written and verbal communication skills are essential

- Solid interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.


Responsibility and Interaction: -The types of tasks this individual is responsible for are a mix of structured and unstructured tasks.

-This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

-This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required. General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities.

-The ideal candidate will be an important contributor on team projects. 


Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or a combination of applicable education/training/certifications and related years of experience in a professional work setting.


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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