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Title:  University Graduate Hire - Academy Professional Services Associate


Research Triangle Park, NC, US, 27709

Requisition ID:  32693
Job Summary

Organizations count on NetApp for cutting-edge ways to store, manage, move and protect their data. And we never let them down. Continually breaking new ground is norm here. We make sure of it with an open, collaborative culture that fuels fresh thinking. Right from day one, we’ll encourage you to share your views, challenge opinions and push boundaries. And thanks to mentoring and leadership programs that help you build on your personal and professional passions, you’ll develop your skills as fast as your ideas.

The Sales, Services and Support (S3) Academy is designed for entry-level talent. It includes a robust 90 day training, business integration support, and other tailored programs to promote professional development and
community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they
effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.

As a Professional Services Associate in the S3 Academy at NetApp, your goal is to learn the innerworkings of the Professional Services organization. A wide variety of roles are essential to ensure the NetApp Services is the standard of excellence:

  • Services Sales Associate - has the pre-sales responsibility for opportunity qualification, assessments, scoping, and sizing which requires excellent communication skills to become the point of contact for the customer.
  • Professional Services Resident - expected to collaborate with the PS team to assist NetApp customers through on-site support and consulting services.
  • Professional Services Engineer/Consultant - meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions.
  • Support Account Manager – possesses strong customer relationship and crisis management skills with technical competencies that are expected to deliver the highest level of support service to Enterprise customers.
  • Project Manager - hands-on individual with a combination of business and technical leadership skills. Responsible for planning, scheduling, tracking, and supervising the delivery of a wide range of projects
Job Requirements and Responsibilities

Job Requirements:

  • Open-minded and positive attitude
  • Willingness to learn and adapt to changing environments
  • Excellent written and verbal communication skills
  • Strong interpersonal relationship building skills
  • Ability to problem solve and critically analyze situations

Job Responsibilites:

  • Identify and influence the continuous improvement of key business processes resulting in improved customer experience.
  • Work closely with the sales team to present solutions to customers’ unique requirements.
  • Develop a support and professional services plan as a part of the overall account plan to meet the NetApp’s professional services objectives.
  • Position and deliver company marketed solution sets and other custom consulting.
  • Install and configure NetApp hardware and software products.
  • Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards.
  • Manage a variety of projects to time, budget, quality and contracted deliverables.

We are seeking candidates that have graduated within the last 18 months or will graduate May/June 2020 with a Bachelor’s, Master’s or Ph.D degree in Information Technology, Computer Science, Business, Engineering, Communication or equivalent degree.

Equal Opportunity Employer Minorities/Women/Vets/Disabled.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Engineer, Consulting, Change Management, Computer Science, Engineering, Technology, Management, Research