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Title:  University Graduate Hire - Academy Solutions Engineer

Location: 

Research Triangle Park, NC, US, 27709

Requisition ID:  32685
Job Summary

Organizations count on NetApp for cutting-edge ways to store, manage, move and protect their data. And we never let them down. Continually breaking new ground is norm here. We make sure of it with an open, collaborative culture that fuels fresh thinking. Right from day one, we’ll encourage you to share your views, challenge opinions and push boundaries. And thanks to mentoring and leadership programs that help you build on your personal and professional passions, you’ll develop your skills as fast as your ideas.

The Sales, Services and Support (S3) Academy is designed for entry-level talent. It includes a robust 90 day training, business integration support, and other tailored programs to promote professional development and
community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they
effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.

As a Solutions Engineer within NetApp’s Worldwide Field and Customer Operations team, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products and Professional Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

In this position your overall focus areas will be in supporting and developing processes and systems for quick and thorough responses to customer RFP's, provide systems configuration recommendations, and apply your background and experience to deliver solutions to technical problems.You will work directly with the NetApp Sales team to support customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas.

Specific responsibilities include:

  • Assist in identifying customer needs and requirements.
  • Define elements of a customer's technical computing environment as assigned by sales reps or more senior level SE's.
  • Answer customer questions.
  • Provide technical support to current customer and 'try-and-buy' test projects.
  • Help define customer acceptance criteria for 'try-and-buy' evaluation projects.
  • Pick up and deliver NetApp evaluation test system to customer site.
  • Attend customer calls with the Sales Representative.
  • Provide technical consultation and disseminate product information to the sales team.
Job Requirements
  • Excellent written and verbal communication skills.
  • Excellent interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Ability to follow standard engineering principles and practices.
  • Creative approach to problem solving.
  • Travel to the prospective customer's sites as necessary.
Education

Must have graduated within the past 18 months or will graduate in May/June 2020 with a Bachelor's, Master's or Ph.D. degree in Information Technology, Computer Science, Management Information Systems, or equivalent degree.

Equal Opportunity Employer Minorities/Women/Vets/Disabled.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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