Title:  Workplace Experience Progam Assistant

Job Summary

The Workplace Experience Team (WX) provides essential services in accelerating and supporting the business for corporate real estate, facilities operations, and the overall building environment.  The WX Program Assistant is critical in the successful identification, coordination, and execution of the tasks under the Facility Operations department and supports Business Services, Space Planning, and Buildings & Grounds programs.
  
Job Location:  

Based in Research Triangle Park, North Carolina, within the ~800,000 ft.² facility and in service of its employees.    

Key Responsibilities:

• Manage and complete employee requests via the ticketing system, including documentation.

• Assemble, disassemble, and modify commercial furniture and workspaces.

• Perform asset management and repairs (flooring, ceilings, roof leaks, wall repair, painting, etc.).

• Conduct basic HVAC, lighting, and flooring repairs.

• Address emergency roof leaks until vendor response.

• Replace air filters and support Facility Engineers as needed.

• Power wash sidewalks and undertake other cleaning projects.

• Patch and paint walls; assist AV Team with equipment upgrades/replacement.

• Support Space Planning team with desk moves and space enhancements.

• Set up and break down meetings/events in multipurpose and public use spaces.

• Escort, supervise, and coordinate with vendors and contractors.

• Ensure compliance with all company policies.

• Transport furniture, equipment, and other items between buildings.

• Prepare and recover site during inclement weather.

• Assist with projects at other sites as needed.

Job Requirements

• Ability to work successfully both independently and within a team of varying contexts and members

• Strong time management skills, highly reliable and trustworthy, and strong prioritization skills

• Basic understanding of HVAC operations, plumbing repairs and lighting repairs

• Ability to perform repairs on flooring, base molding and mounting shelving or hanging fixtures

• Ability to use hand and power tools in a safe manner

• Ability to assess and repair many different types of equipment, furniture or hardscape

• Basic understanding of elevator equipment and their proper operations

• Creative problem solving with superior attention to detail

• Excellent customer service, written and verbal communication skills

• Physical requirements include stooping, standing, walking, working on ladders, ability to lift/carry at least 50 lbs., and be on your feet for extended amounts of time.

• Ability to take direction and shift priorities as necessary within short timeframes

• Familiarity with basic power tools and systems furniture is required

• Ability to read furniture plans and basic floor plans is desired

• Valid Class A driver’s license required to operate company owned vehicles as necessary

• Flexible work schedule based on project and vendor scheduling

Education

• An Associate degree and/or specialized training with a minimum of 2 years related experience is desired

• Minimum basic skills in Microsoft Outlook, especially Word, Excel and Outlook required

• Comfort with work order management software and technology on multiple devices – laptop, mobile phone, tablet