Title: Revenue Operations Manager

Location:

NC, US New York, NY, US, 10001 San Jose, CA, US, 95128 Atlanta, GA, US, 30342 Vienna, VA, US, 22102 Phoenix, AZ, US, 85001 Waltham, MA, US, 02451 Boulder, CO, US, 80301

Requisition ID: 130935

Job Summary

As the NetApp Revenue Operations Manager for the Cloud Customer Success business, you will play a crucial role in supporting the Cloud Customer Success team's efforts to maximize revenue growth, productivity and efficiency. You will collaborate with Customer Success leadership and sales leadership, finance, marketing, and other cross-functional teams to optimize Customer Success business processes, implement customer success strategies, and provide data-driven insights to enhance performance.

Job Requirements

Key Responsibilities

Cloud Customer Success Planning
• Standardize monthly, quarterly, and annual planning efforts for the Customer Success team.
• Collaborate with Central Ops Planning team, Customer Success Leaders and Sales Revenue Ops, to align Customer Success account assignment, coverage plan and CRM implementation

Customer Success Forecasting, KPI Reporting & Data Analysis
• Forecasting: Collaborate with finance and sales leadership to create accurate sales forecasts. Translate into actionable insights and communicate with Customer Success leadership team
• Provide timely accurate Monthly KPI updates, including Customer Success led pipeline and migration updates, time to value, performance of Customer Success covered accounts, customer health score, CSAT, etc.
• Reinforce high quality data hygiene.
• Support MBR, QBR, and ad-hoc data analysis.
• Provide well-documented business requirements to support the Central Ops Business Insights team in building dashboards and providing business insights.
• Be proactive in analyzing and interpreting data to identify trends, opportunities, and potential bottlenecks, providing actionable insights into Customer Success leadership.

Key Responsibilities (cont.)

Process Optimization and Project Management
• Continuously identify areas for process improvement and efficiency, implementing solutions to streamline workflows.
• Assess operation gaps and work with Sales Rev Ops team and Customer Success leadership teams to improve existing operation processes, such as lead progression & pipeline tracking; account planning, business reviews, onboarding and offboarding process/checklists.
• CRM Management: Oversee the CRM system requirements, ensuring accurate and up-to-date data entry by the Customer Success team, and generating reports to measure performance.
• Manage Customer Success initiatives tracker to ensure clear ownership and deliverables.
• Training and Onboarding: Assist in training new team members on Cloud Customer Success and Sales processes, product knowledge, and CRM usage.
• Cross-Functional Collaboration: Collaborate with marketing, finance, and product teams to ensure alignment and effective communication throughout the organization

Thought Leadership & Strategy
• Assist in the development and execution of Customer Success strategies to achieve revenue targets and market penetration goals
• Support Customer Success digital motions across NetApp Proprietary and 1st Party cloud portfolio, driving product awareness, adoption and stickiness.
• Create a monthly target customer list to feed into digital motion and track trailing outcomes.
• Support Customer Success leadership in thought leadership projects – bring structure to ambiguity.

Qualifications

• Education: Bachelor's degree in Business Administration, Marketing, Sales, Finance or a related field.
• Technical Proficiency: Familiarity with cloud storage solutions and basic knowledge of CRM systems (e.g., Salesforce).
• Analytical Skills & Forecasting: Strong analytical and problem-solving skills, with the ability to interpret data and generate meaningful insights. Adept at forecasting net revenue/consumption revenue.
• Communication: Excellent verbal and written communication skills to interact with various stakeholders effectively.
• Organization: Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Team Player: Demonstrated ability to work collaboratively in a team-oriented environment.
• Proactive Attitude: Self-motivated and eager to take initiative and ownership of responsibilities.
• Adaptability: Willingness to adapt and thrive in a fast-paced, dynamic environment.
• Sales Passion: An interest in sales and the drive to contribute to the growth of the cloud storage sales business.

Compensation:
The target salary range for this position is 158,100 - 234,300 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.