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Title:  Systems Engineer (Dublin)

Location:  UNITED KINGDOM - Manchester
Requisition ID:  1366

Job Summary

As a Systems Engineer in NetApp's Sales function, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products and Professional Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

In this position your overall focus areas will be in supporting and developing processes and systems for quick and thorough responses to customer RFP's, provide systems configuration recommendations, and apply your background and experience to deliver solutions to technical problems. 

Essential Functions:
The essential responsibilities of the Systems Engineers are to work directly with customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas. Specific responsibilities include:
- Identify customer needs and requirements.
- Define all of the elements of a customer's technical computing environment.
- Answer customer questions.
- Provide technical support to current customer and 'try-and-buy' test projects.
- Define customer acceptance criteria for 'try-and-buy' evaluation projects.
- Pick up and deliver NetApp evaluation test system to customer site.
- Work with Sales to respond to RFP's.
- Attend customer calls with the Sales Representative.
- Provide technical consultation and disseminate product information to the sales team.

Job Requirements

- Excellent written and verbal communication skills. 
- Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
- Account management and project management experience.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. 
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Travel to the prospective customer's sites as necessary

Responsibility and Interaction:
Responsibility: 
- As a seasoned, experienced professional, with a full understanding of industry practices and company policies and procedures, this individual will apply attained experiences and knowledge in solving a wide range of issues in imaginative and practical ways.
- Is responsible for a specific geographical install base and medium to large accounts. 
- May have own account responsibility or work on a team.

Interaction: 
- This individual effectively works with senior internal personnel within the function, some employees in other functions that support the sales effort, and has direct customer contact. 
- Little management direction is provided on day to day work; general instructions are given on new assignments; as well as review of activities and priorities.
- The ideal candidate is a subject matter expert and contributes proactively to sales team efforts and positively influences decisions. May also act as a team leader and main decision maker for team projects.

Education

- 5 to 8 years of experience is preferred. 
- A Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science; or equivalent is required.
- Experience which demonstrates a strong level of expertise in technical specifications required to sell NetApp products and services is required.


Job Segment: Engineer, Electrical, Computer Science, Systems Engineer, Electrical Engineering, Engineering, Technology