Title:  Briefing Manager & Operations Lead, SJC EBC

Job Summary

The Briefing Manager & Operations Lead, SJC EBC is responsible for delivering high-impact customer engagements and supporting day-to-day operational readiness for scheduled briefing experiences. This role serves as both a briefing manager and operational lead for SJC EBC engagements, partnering closely with sales teams, executives, discussion leaders, Workplace Experience, IT, catering, security, vendors, and strategic partners to plan, manage, and facilitate in-person and mobile briefings that advance customer conversations and support revenue priorities.

This is a hybrid role requiring in office expectations of 3 days per week to our San Jose, CA office only.

Responsibilities

• Lead the end-to-end planning and execution process for customer briefings and executive engagements hosted through the SJC EBC.
• Serve as a strategic briefing partner to sales account teams by translating customer and account team objectives into a focused agenda, identifying the right discussion leaders, and aligning executive participation as appropriate.
• Manage prep and planning calls with account teams and discussion leaders to ensure all participants understand the customer context, business priorities, desired outcomes, and overall briefing objectives.
• Facilitate briefings from welcome and introductions through customer business insights, session transitions, discussion flow, and closing, ensuring objectives are addressed and key challenges are understood.
• Connect conversations throughout the engagement back to the NetApp portfolio and relevant solutions so customers understand how NetApp can support their priorities and business outcomes.
• Bring strong technical fluency across industry solutions and products to help guide conversations, support account teams, and connect customer challenges to relevant NetApp capabilities.
• Stay informed on broader industry developments, competitive dynamics, and market trends to position NetApp solutions effectively and differentiate the portfolio in customer conversations.
• Oversee operational readiness for scheduled SJC briefing experiences by confirming that room readiness, technology checks, signage, catering coordination, customer arrival flow, and onsite logistics are completed by the appropriate owners and aligned to EBC standards.
• Serve as the primary onsite coordination lead for SJC briefing execution, confirming that Workplace Experience, IT, catering, security, vendors, and internal partners complete assigned briefing logistics to support a polished and seamless customer experience.
• Identify, escalate, and help resolve briefing-related operational risks or logistical issues before and during scheduled engagements to protect the customer experience.
• Capture operational feedback from completed briefings and partner with global EBC peers and cross-functional teams to improve briefing execution processes, readiness standards, and customer experience consistency.
• Build strong working relationships with sales, product management, executives, executive staff, workplace teams, and EBC peers to support consistent processes and successful briefing execution.
• Collaborate with global EBC peers on cross-functional initiatives, program improvements, and experience standards that maintain a world-class briefing program.
• Maintain accurate briefing records and updates in the briefing management system to reflect agenda changes, participant updates, objectives, outcomes, and operational details.

Education

• 8+ years of relevant Executive Briefing Center experience in a B2B technology environment, with experience supporting in-person customer engagements and onsite executive experiences.
• Strong facilitation and presentation skills, with recent facilitation experience and completed facilitation training or certification.
• Experience partnering with sales teams, executives, product leaders, and cross-functional stakeholders to plan and deliver strategic customer engagements.
• Demonstrated ability to oversee briefing-related operational readiness, including room preparedness, onsite logistics, technology coordination, vendor alignment, and customer experience details, through coordination with the appropriate functional owners.
• Strong technical fluency in data management, cloud, infrastructure, AI, or related enterprise technology solutions; technical background preferred.
• Ability to understand customer business priorities, emerging technology trends, and how market dynamics influence desired outcomes.
• Understanding of the competitive landscape and ability to articulate how NetApp’s portfolio differentiates in customer conversations.
• Strong organizational skills, attention to detail, and ability to manage multiple briefing priorities while maintaining a consistent executive-level experience.
• Interest and ability to learn EBC technology solutions, including briefing management systems, customized content tools, digital whiteboards, and hybrid hosting environments.