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Title:  Director, Executive Briefing Centers

Location: 

San Jose, CA, US, 95128

Requisition ID:  130687

Job Summary

 

We are in pursuit of a dynamic and seasoned Director of Executive Briefing Centers to spearhead our initiatives in providing outstanding customer experiences via our executive briefing centers and engagement programs. This position will be responsible for the strategic planning, development, and execution of impactful briefing sessions and engagement initiatives aimed at enhancing customer satisfaction, loyalty, and business growth. The initial focus of the Director will be to assess, elevate, and transform the program to achieve world-class excellence, ensuring a cohesive customer experience, expert staffing, and global alignment, irrespective of location.

Job Requirements

 
Assessment, Enhancement, and Revitalization Initiative
•    Evaluate briefing centers.
•    Implement a world-class standards plan.
•    Ensure consistent service.
•    Develop team skills.
•    Create program guidelines.
Strategic Development and Implementation
•    Align strategies with goals.
•    Identify client themes and messaging.
Executive Briefing Center Oversight
•    Oversee visitor experience operations.
•    Collaborate on agendas.
•    Ensure professionalism.
Customer Engagement Initiatives
•    Develop programs to strengthen relationships.
•    Manage reference initiatives.
•    Organize loyalty-boosting events.
Strategic Growth and Alliances
•    Drive collaborative account growth.
•    Enhance strategies with departments.
Collaboration and Synchronization
•    Work with sales, product, and marketing.
•    Identify leadership engagement opportunities.
Performance Evaluation and Reporting
•    Monitor KPIs.
•    Analyze feedback for enhancement.
•    Report performance.
Team Guidance and Development
•    Lead and mentor the team.
•    Promote collaboration.
Industry Insights and Best Practices
•    Stay updated on trends.
•    Integrate tools for effectiveness.

Qualifications

 
• Bachelor’s in Marketing or related field; Master’s preferred.
• 10+ years in customer engagement.
• Strong strategic planning and project management.
• Excellent communication, capable of presenting to executives.
• Proven leadership and team management.
• Experience with CRM tools and engagement platforms.
• Ability to analyze data for insights.
• Knowledge of best practices in customer engagement.
• Strong interpersonal skills and customer-centric approach.
• Innovative thinker with successful initiatives.

 

Compensation:
The target salary range for this position is 198,900 - 295,900 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Outside Sales, Strategic Planning, Manager, Project Manager, CRM, Sales, Strategy, Management, Technology

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