Title:  Senior Business Operations Manager

Job Summary

Who do we look for?

Are you a thought and process leader, a change agent who wants to partner with a team of forward-thinking, smart, dedicated technologists that approach every problem with fresh eyes? If you answered yes, you may be who we are looking for!

We are looking for a passionate and results-oriented Senior Business Operations Program Manager to drive executive support for multiple Product & Engineering leaders and their teams. The role requires an individual with excellent program and project management abilities and an outstanding track record of delivering results.

Job Requirements

What is the Business Operations Team Responsible For?  

• Strategic Planning: Annual Fiscal Year (FY) Planning & Management 
  • Own the annual AOFP process bottoms up and tops down target planning 
  • Build monthly OPEX forecast for each team, review with Finance for submission each month; participate in monthly OPEX reviews with Finance; provide variance analysis as needed
  • Drive quarterly CAPEX planning, CAPEX requests and monitor execution for supported teams; act as focal point for changes and/or ad hoc requests throughout the quarter
  • Manage Cloud Spend forecast data by leader, project, and product to rationalize latest spend trends. Represent changes in product execution strategy back to cloud spend budget changes.  
  • Ensure monthly, quarterly and annual budget and headcount targets are met with little variance 
  • Ensure per geo headcount targets are met (including site strategies for hiring), oversee requisition staffing process & reporting 
  • Ensure pipeline at the early in career/intern levels are properly staffed
  • Contracts & PO (Purchase Order) management as needed 
• Performance Management, Organizational Health: Organization Planning & Design 
  • Partner with VPs/Dir+ on talent development reviews, SME gaps and succession planning for talent 
  • Determine what headcount gaps exist per org and determine affordability 
  • Maintain close partnerships with HRBPs 
• Rhythm of the Business: Monthly & Quarterly Reporting 
  • Partner with VPs/Dir+ to create monthly & quarterly Shared Platform reporting decks  
  • Create & run forums for Big Rock project tracking & reporting to management 
  • Create & run forums for quarterly Business Reviews 
  • Oversee Jira-RM regular updating & hierarchies and provide reporting with insights
  • All Hands 
  • Team leadership offsites planning and facilitation
  • Staff meetings – agenda, notes & action item tracking/closure 
• Execution of Organizational Wide Priority Activities & Programs 
  • Program manage and drive org-wide programs and initiatives that may involve cross-functional collaboration both within Shared Platform and across the PG & company, such as:
    • Training
    • New Hires
    • Interns
    • DEIB - Diversity Equity, Inclusion and Belonging
    • Site activities
• Cross-Functional Alignment 
  • Ensure that Shared Platform group priorities, processes and actions are in alignment with practices across the PG & company, drive closure on areas where there is not alignment 
  • Relationship builders with peers across the PG, Finance, HR & Legal  

Qualifications

We recognize that not everyone fits neatly into any checklist, but here are some of the skills and experience we think will help make you successful in this role.  If you don’t match everything on this list, but are excited about the opportunity and think you could contribute, we’d love to hear from you.

• 10+ years experience as a Program Manager in Engineering product delivery or managing the organizational business cadence of large teams
• BS/BA or equivalent job-related experience
• Demonstrated ability to work effectively with highly technical engineering teams, with a history of leading the team in delivering against product requirements
• Solid ability to provide structure and vital process without compromising execution or the needs of the team, customer or product
• Proven record to lead multi-functional teams through influence versus direct management
• Demonstrates a strong bias to action; not afraid to tackle unknowns
• Strong interpersonal, analytical, problem-solving and conflict resolution skills
• Experience managing projects with remote/geographically dispersed team members
• Must be able to keep information received fully confidential