Title:  Service Entitlement, Install Base Support Specialist

Location: 

Wichita, KS, US, 67228 Research Triangle Park, NC, US, 27709 San Jose, CA, US, 95128

Requisition ID:  89601

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

As a Proficient Customer Support and Install Base specialist, you are in a role that is essential to driving system and process changes that improve the overall customer experience.  You are capable of researching and correcting system and process issues impacting Serviceability and Service Entitlement.  You will begin to work with cross-function teams to understand business needs, and IT development to provide automated solutions.  An ability to understand business process issues and communicate technical solutions to the internal client is essential to your success in this role.  Project management familiarity is helpful, and a customer service orientation is essential.

Job Requirements

 
  • Responding to internal and external customer inquiries, providing a speedy and thorough resolution to customer issues and problems.
  • Excellent verbal and written communication skills.
  • Attention to accuracy and customer service orientation.
  • Excellent time management and problem-solving skills in a high change-rich, fast paced environment while maintaining strong attention to detail.
  • Strong analytical and organizational skills.
  • Ability to work collaboratively within a team environment of other business systems analysts and cross functional peers to support deadlines.
  • Minimum of two years experience in order fulfillment, order management, and a strong customer service background in high pace environment.  

Education

  • Typically requires a minimum of 2-5 years of related experience with a Bachelor’s degree; or equivalent combination of relevant education/certifications/training and applicable professional work experience.
  • Demonstrated ability to have completed multiple, moderately complex technical tasks.
  • Experience with, SAP or Oracle 11i highly desirable.

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 

U.S. Residents Only: As a U.S. federal contractor, in accordance with President Biden’s recent Executive Order for U.S. federal contractors, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a medical or religious reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions.  


Nearest Major Market: Wichita

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