Title:  Shipping and Receiving Specialist

- Handles routine employee, guest, vendor, and customer requests using established WX procedures
- Inspects incoming shipments, documents damage, and completes required paperwork
- Processes incoming and outgoing parcels, freight, mail, pick-ups, and deliveries using required systems and scanners
- Assists with equipment asset tagging and documentation
- Maintains shipping supplies and escalates replenishment needs
- Picks up, sorts, and delivers packages, mail, and pallets to assigned areas, verifying accuracy, completeness, and condition
- Schedules and monitors routine domestic and international freight and e-waste pick-ups and deliveries; requests guidance for new or non-standard situations
- Responds to work orders, email requests, and dock inquiries; escalates issues outside standard procedures
- Completes paperwork, reports, and data tracking accurately and on time
- Maintains reporting data for metrics, KPIs, shipment volume, and other requested needs
- Supports established shipping, receiving, and warehouse processes
- Maintains a clean, safe work environment
- Performs assigned routine duties, including receptionist support as needed
- Follows dock and job safety practices aligned with OSHA and NetApp standards

- High school diploma, approved GED, or equivalent education and experience.
- 1+ years of related shipping, receiving, mailroom, warehouse, facilities, or corporate operations experience preferred.
- Ability to follow procedures and policies to complete routine tasks.
- Ability to identify when escalation or guidance is needed for new or non-standard assignments.
- Strong customer service and communication skills.
- Proficiency with Microsoft Office, Teams, SharePoint, Zoom, and Oracle or similar receiving systems.
- Ability to use shipping and receiving software, including UPS ShipExec, and follow mail and package security practices.
- Ability to lift and carry at least 50 pounds.
- Ability to cover shifts at alternate Bay Area office locations.