Title:  Mgr, EBC Operations

Location: 

Schiphol-Rijk, NL, 1119 PZ

Requisition ID:  110481

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

Responsible for all aspects of the EBC visits from planning to hosting visits which include guided tours. Deliver exceptional visit experiences that aligns to the brand strategy which produce superior customer satisfaction scores and high win rates. This is a fixed term contract position for 18 months.

Job Requirements

  • Assume lead role in creating visit experiences across EBC centers
  • Serve as facilitator and coordinator for customer visits and internal meetings
  • Maintain knowledge of the organization's solutions so you can serve as lead tour guide for EBC external and internal visits as needed
  • Serve as key point of contact and monthly and quarterly metrics reporting.
  • Develop contingencies for advanced scheduling/planning, staff accessibility/flexibility to address unexpected changes.
  • Partner internal teams to ensure that the brand message is communicated and demonstrated in the EBCs. Improve and evolve the message through tours and EBC exhibits updating and refreshing content as needed.
  • Refine and communicate EBC purpose and processes to all internal stakeholders.
  • Develop and execute a performance measurement system that meets the needs of all stakeholders

Education

IC - Typically requires a minimum of 15 years of related experience.Mgr & Exec - Typically requires a minimum of 10 years of related experience.

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 

U.S. Residents Only: In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.


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