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Title:  Technical Support Engineer


Schiphol-Rijk, NL, 1119 PZ

Requisition ID:  32904
Job Summary

As a Technical Support Engineer, you will provide in-depth technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.


What do you do as a Technical Support Engineer?


  • Resolve technical customer issues via the telephone, mail and remote sessions
  • Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans
  • Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers
  • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues
  • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
  • Focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases that will help cultivate that expertise
Job Requirements
  • Excellent written and verbal communication skills in English
  • Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience
  • Passion and ability to learn new technologies in a fast-pace environment
  • Work well in a team environment and be a proactive contributor to team development projects
  • Creative approach to problem solving and demonstrate a ‘can-do’ attitude
  • High ability to multi-task, manage workload and define priorities based on business impact of issues
  • Expertise in the following areas:  storage, back up & recovery, data management systems, virtualization, TCP/IP networking


Preferred skills


  • 5 years experience in technical support or professional services
  • At least 3 years of experience in UNIX, LINUX, Windows networking administration
  • Knowledge of storage infrastructure offering NFS, CIFS, SAN & iSCSI hosting
  • Solid knowledge of VMware, Hyper-V, SQL, Oracle, SAP, Exchange
  • Knowledge of the following technologies will be considered as an asset:
  • NetApp solutions developed around specific applications such as FAS, E-Series, Metrocluster, Solidfire, etc
  • Scripting or programming languages such as Python, JAVA, Perl, etc.
  • NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
We offer you

A great place to work!  At our EMEA HQ in Amsterdam we offer you an international working environment and a place were high quality is the standard. Besides a good salary we provide training and education and a variety of secondary benefits regarding health care, pension plan etc.

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

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