Title:  Technical Support Engineer


Schiphol-Rijk, NL, 1119 PZ

Requisition ID:  76921

Job Summary

As a Storage Support Engineer you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional, with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience.

Job Requirements

  • Good written and verbal communication skills.
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Ability to follow standard engineering principles and practices.
  • Creative approach to problem solving.
  • General experience with any application troubleshooting - Install, Config, Upgrade.

Preferred qualifications:

  • AWS: EC2, VPC, Security Groups, EBS, S3, CloudFormation, IAM roles and users etc.,
  • Azure: Virtual Machine, Vnet, Security Groups, Load Balancers, Managed Disks , Page Blobs, Resource Groups, Storage Accounts, IAM roles and permissions etc.,
  • GCP: Virtual Machine, VPC , Firewall rules, service account, storage (disks and object), IAM roles etc.,
  • Good understanding TCP/IP and Networking.

Desirable, but not a requirement

  • NetApp Storage System operating systems (ONTAP)
  • NetApp solutions developed around specific applications involving FAS storage systems
  • CIFS, the Windows NT remote file sharing protocol
  • NFS, the UNIX remote file sharing protocol
  • The usage of tools, logs, and support tools needed to analyse system issues (e.g. packet traces or NetApp specifics like ASUP logs and perfstat)

Education & Experience

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Job Segment: Technical Support, Technical Support Engineer, Engineer, Unix, Technology, Engineering, Customer Service