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Title:  Technical Support Engineer with Development Skills- Academy Program

Location: 

Schiphol-Rijk, NL, 1119 PZ

Requisition ID:  55542

Job Summary

Organizations count on NetApp for cutting-edge ways to store, manage, move and protect their data. And we never let them down. Continually breaking new ground is norm here. We make sure of it with an open, collaborative culture that fuels fresh thinking. Right from day one, we’ll encourage you to share your views, challenge opinions and push boundaries. And thanks to mentoring and leadership programs that help you build on your personal and professional passions, you’ll develop your skills as fast as your ideas. 

As a Technical Support Engineer with Development Skills, you will be involved in the automation enhancements and development of tools like case automation, data processing / parsing tools and others.  You will also provide remote technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. The experience supporting NetApp customers you will effectively use in your automation efforts.
 

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As a company committed to developing our future workforce, we created a program that enables our Early in Career Hires to fast track their careers through classroom and on-the-job training and clear benchmarks. 
At the start of the program, if sanitary regulations allow us, we will fly you to the United States to take part in our robust 90-day training program based in Raleigh Durham NC, USA, facilities designed for entry-level talent. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers. 
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. 

Essential Functions
•    Enhancement and development of tools for automation of processes 
•    Research customer issues and follow up directly with customers on recommendations and action plans. 
•    Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for customers. 
•    Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
 

Job Requirements

•    Good written and verbal communication skills
•    Any Programming skills: Perl, Python, C, SQL, JavaScript are nice to have, must be open to learn scripting
•    Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations. 
•    Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. 
•    Ability to follow standard engineering principles and practices.
•    Creative approach to problem solving.
•    Basic understanding or eagerness to learn the following protocols and applications:
       Linux/Docker 
       CIFS, the Windows NT remote file sharing protocol
       Cloud - google cloud/AWS/Azure 
       TCP/IP and Networking     
•    Familiar with Virtualization and Cloud Technologies  
 

 

Education

•    You will have successfully completed a bachelor’s degree within the last 18 month, prior to the start of the program in February 2021; ideally in Computer Science, Electrical Engineering, Information Technology, Information Systems, Business Informatics or you have gained the necessary experience without a degree.
•    You must have the unrestricted right to work in the Netherlands. Unfortunately, we are unable to provide visa sponsorship. Please refer to the recruiter for roles in other global locations.
 


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