Title:  Software Engineer

Job Summary

This position is for ONTAP Performance Labs which are a specialized, very high paced, constantly evolving environment. As a Lab Administrator you are part of a team that is responsible for hardware implementation, OS implementation, analysis, evaluation, testing, debugging, and troubleshooting in support of troubleshooting in support of ONTAP Performance Engineering charter. You will work closely with cross-functional teams to understand and address customer needs, develop implementation plans, and execute on those plans

Essential Functions

The Lab Administrator is responsible for a wide range of functions and expertise.  As a part of a team, you will help to ensure that team objectives, ticket SLAs, and project deadlines are met.   The essential functions of the team include:
•    Planning, designing, implementing, and leading hardware and software installation projects
•    Analyzing, testing, troubleshooting, and debugging hardware & software.
•    Conducting and directing the analysis of business problems to be solved.  May work with other technical teams, to understand functional business needs and jointly develop solutions.
•    Diagnosing and Resolving problems.
•    Ensuring client satisfaction and managing client relationship.
•    Reporting to customers and management on status, resources needs, and projected outcomes.

Job Requirements

•    Strong oral and written communication skills.
•    Ability to work collaboratively with other Performance Lab team members to support deadlines; ability to work independently as well.
•    Strong aptitude for learning new technologies and understanding how to utilize them in a development environment. 
•    Ability to follow standard engineering principles and practices.
•    Creative approach to problem solving.
•    Ability to handle multiple tasks concurrently with competing deadlines

Technical Requirements:
•   Server:

• Operating Systems: Unix, Linux, Windows (Required) - Should be proficient with CLI for linux and unix (Required)
• Hardware: Installation and troubleshooting (Required)
• SAN & NAS (Preferred)

•   Storage:

• Operating Systems: NetApp (Preferred)
• Hardware: Installation and troubleshooting (Required)
• RAID (Required)
• SAN (Preferred)
• NAS (Preferred

•   Infrastructure:

• Networking: (Required)- Cisco (Preferred), Arista
• Terminal Servers: Lantronix
• Fiber Channel: Brocade and Cisco (Preferred)

•   Virtualization: (Preferred) - VMware, Hyper-V, Xen, KVM, Open Stack
•   Scripting: (Preferred) - Perl, Python, Expect, Bash
•   Microsoft Office (Outlook, Excel, PowerPoint, Word)
•   Atlassian Tools: JIRA, Confluence (Required)

Education