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Title:  Manager, Customer Success Team


Research Triangle Park, NC, US, 27709 Boulder, CO, US, 80302

Requisition ID:  47866


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

The business:

The Customer Success Managers team within NetApp is a team of inside sales professionals from across the Geography focused on customer satisfaction, customer retention and protection of our customers NetApp systems by identifying sales opportunities in existing accounts in a sales district. Their goal will be to uncover opportunities and take them to the point of purchase with our field sales and channel partner teams. This critical area of the business requires swift action, focus and logical thinking in a high-pressured sales environment. This team works across multiple NetApp business lines and the NetApp Partner community and in some cases across multiple countries, thus providing an ongoing challenge and an opportunity to learn and gain further experience.


Your Role:

As Manager, Customer Success you will utilize your acquired knowledge of products and services and other related technologies, to manage the activities of the Customer Success functions. Together with the leadership team, you will develop long-term sales process strategy. You will coach a team of professionals and young professionals, who are responsible for selling solutions and customer services and are working closely together with the local Enterprise account managers. You will be responsible for setting goals and developing business plans, schedules and programs. This individual plays an integrative role to many functions (e.g. sales, channel sales, local management) and requires someone with excellent relationship building skills, an understanding of corporate-wide objectives and a keen analytical orientation. You will be leading by example by taking on managing some high potential accounts yourself.

Job Requirements

Your key responsibilities:

  • Using knowledge of company products and solutions, support and technology, you will oversee Customer Success Management activities in your region to achieve company goals
  • Work closely with Sales and Channel Sales to drive Installed Base business within the region
  • Manage employees who support sales in building strong relationships with customers over the phone, selling solutions and keeping them apprised of new product and service introductions
  • Provide support to the Area Vice-President as needed for specific projects and analysis/reports
  • Maintain relationships with field personnel to ensure timely, accurate and prompt forecast submissions
  • Be a coach for Young Professionals delivered by NetApp’s Graduate Program


Your Profile:

  • A Bachelor of Business Administration or related field or equivalent experience is required.
  • A minimum of 5 years of experience in the field of inside sales.
  • Experience in people management and coaching, including remote management, is required.
  • Good understanding of the regions within Americas.
  • Experience in developing programs and processes that directly create customer satisfaction and loyalty.
  • Solid understanding of engineering/technical, financial, sales and marketing processes and objectives as related to product sales and support.
  • Excellent written and verbal communication skills in English. Other languages are a plus.

BS/BA degree or equivalent related experience. 6+ years -- plus add additional experience requirements needed if you were to fill an open requisition, i.e., knowledge, skills, and abilities.


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled