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Title:  Operations Business Analyst


Sunnyvale, CA, US, 94089 Research Triangle Park, NC, US, 27709

Requisition ID:  26976

Job Summary

Operations Business Analyst will be responsible for day-to-day production operations in the area of Enterprise Business Analytics, including tasks related to identifying and troubleshooting application issues. Identify and document root cause analysis and effectively communicate with all internal stakeholders. Ensure all production changes are made in accordance with NetApp software development processes. Responsible for completing Monthly/Quarterly system audits for SOX compliance. Responsible for daily data refreshes by ensuring on-time data extractions from various internal source systems. Supports key business events – Monthly/Quarterly Sales Booking & Finance close which is key for external reporting. Lead recon efforts in case of any data discrepancies with source systems. Attend daily change management meeting to represent  on-going production releases in Analytics area. Lead cross-functional teams to address business or systems related issues. This role will interact with BRMs, Development teams, MSPs and IT Management on a day to day basis. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

Job Requirements

  • Strong oral and written communication skills; including process documentation.
  • Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
  • Experience working with IT development staff on complex projects.
  • Strong understanding of engineering principles and practices.
  • Strong technical background in OBIEE, Pentaho & DataStage (ETL), Tableau Reporting, Oracle, Golden Gate & SAP HANA (DB), Data Lake experience is a plus.
  • Examine potential areas of Service Improvement and develop opportunities to automate 
  • Follow the ITSM processes for change control, problem and incident management.
  • Ability to work collaboratively within a team environment of other business systems analysts and cross functional peers to support deadlines.


- A minimum of 7 years of experience in the area of Enterprise Business Analytics
- A Bachelor in Engineering or Science Degree required; Information Technology, or related technical field is preferred

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Operations Manager, Business Analyst, Engineer, ERP, Operations, Finance, Engineering, Technology