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Title:  Sales Operations Program Manager


Research Triangle Park, NC, US, 27709 Sunnyvale, CA, US, 94089

Requisition ID:  46741


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

The Renewal Operations team is responsible for helping NetApp identify and execute on sales opportunities within the NetApp Customer base.   As a Sales Operations Program Manager, you are responsible for planning and managing programs and defining recommended process improvements to streamline and report on all metrics.  The team is accountable of enabling success of renewal AOP for NetApp thus understanding the installed Base lifecycle is critical.  This role is a pivotal role in driving transformational approach to renewals operations for NetApp.


*** This opportunity can be located at either our Research Triangle Park (RTP), NC or Sunnyvale, CA campus. ***

Job Requirements

The role focuses on building programs to drive success of Inside Sales Reps and to improve quoting processes and systems. You will focus on identifying and assessing gaps to drive inside service renewal sales productivity, and success criteria.  Based on your findings, you will design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark inside sales people against key drivers of productivity.  In parallel, you are accountable for driving process and system improvement to reduce renewal quoting time by 60% and are responsible for the offshore quoting team’s success.  As a member of the team you will work with cross-functional teams from various organizations within NetApp to drive the overall success of the programs. This is a challenging position with the opportunity to directly impact the effectiveness and success of the sales organization and customer satisfaction.


  • Proven ability to re-engineer existing business processes in a dynamic work environment.
  • Design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark inside sales against key drivers of productivity.
  • PMI certification or demonstrated Program Management experience and project execution success at an Enterprise level. 
  • A passion for data analytics Experience with defining, planning, and operationalizing large initiatives is a must
  • 8+ years of experience with Renewal Quoting, renewal business and/ or with Installed base churn activities.
  • Hands on experience where you have been personally responsible for recommending and implementing process improvements.
  • Proven ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria
  • Exceptional Communication skills both written and oral.
  • Have worked in the high-tech industry with clear familiarity with go-to-market strategies
  • A Creative and thought through approach to problem solving

Typically requires a minimum of 8-12 years of related experience with a Bachelor’s degree; or 6-8 years and a Master’s degree; or a PhD with 3-5 years experience; or equivalent combination of applicable education/certifications/training and number of years of relevant professional experience.


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled