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Title:  Sales Ops Program Mgr


Sunnyvale, CA, US, 94089

Requisition ID:  50981


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

The Sales Operations Program Manager for the Americas Field Enablement team is responsible for project managing a number of programs focused on streamlining sales processes and operational excellence.  In addition, the PM will work closely with the Americas Area Business Manager to assist the Sales Leaders and Teams throughout the sales process, and coordinate efforts of the extended team, to maximize revenue in the Americas.  Acting as part of a cross-functional team including Sales, Global and Geo Sales Operations, and Finance, the PM will be instrumental in the coordination of sales and support team initiatives.  This position provides the opportunity to contribute to the effectiveness and success of the Sales organization and Americas Field Enablement.

Essential Functions:

Program Managers define, manage and track program schedules and milestones for programs within a defined project scope and drive operational efficiencies.  This Field Enablement PM position may include some of the following responsibilities:

•    Sales Crediting, AOP, Fiscal Year-end Transition activities
•    Support and drive field sales training and new hire training needs
•    Installed Base and IB Initiatives
•    Promotions and programs initiated by Corporate of the GEO
•    Partner in managing content for the Americas Sales Enablement Center Site (ASEC)
•    Order Fulfillment - Ensure critical customer orders are managed and escalated for visibility and NetApp’s quarter-end.
•    Recommend and implement process improvements.
•    Analyze and report weekly, monthly and quarterly key performance indicators:
o    Pipeline management
o    Bookings, Discount and GM
o    Revenue forecasting, SAP and Tableau reporting
•    Drive the adoption of new sales tools, including a SharePoint site and automated systems; maintain and utilize current automated systems.
•    Communicate with sales teams and key stakeholders to share best practices and ensure standardization across geographic regions.

Job Requirements

•    Organizational and project management skills.
•    Strong oral and written communication skills.
•    Ability to work collaboratively within a team environment to meet aggressive timelines.
•    Creative approach to problem solving.
•    Proficiency in Microsoft Office:  Word, PowerPoint, Excel, and OneNote. Experience with SAP / eBi and Oracle is a plus, but not required.  Customer Relationship Management (CRM) experience is a plus.  

Responsibility and Interaction:

•    Responsibility:  
o    This position is responsible for managing multiple tasks and groups within a function.
o    The focus of this role is on project management and sales support.
o    The potential impact of decisions made by this individual will be mostly operational.
o    The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions.

•    Interaction: 
o    This individual must work effectively with Staff to Vice President level employees within the function, and the technical team on assigned projects.  There may be communication with employees in other functions as required.
o    The ideal candidate will be a proactive contributor and have strong communication skills.
o    To be successful, this individual must demonstrate favorable results through coaching and influencing others.

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled