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Title:  Technical Program Mgr, Renewals Sales


Sunnyvale, CA, US, 94089

Requisition ID:  40127
Job Summary

The Technical Program Manager is responsible for helping NetApp identify and execute on sales opportunities within the NetApp Customer base.   As a Technical Program Manager, you are responsible for planning and managing programs related to the Installed Base lifecycle.  The team is accountable of enabling success of renewal AOP for NetApp.  This role is a pivotal role in driving transformational approach to renewals operations for NetApp.

The role focuses on building programs and tools to drive success of the Renewals Sales organization and to improve quoting processes and systems. You will focus on identifying and assessing gaps to drive inside service renewal sales productivity, and success criteria.  Based on your findings, you will design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark virtual sales people against key drivers of productivity.  In parallel, you are accountable for driving process and system improvement to reduce renewal quoting time by and are responsible for the global quoting team’s success.  As a member of the team you will work with cross-functional teams from various organizations within NetApp to drive the overall success of the programs. This is a challenging position with the opportunity to directly impact the effectiveness and success of the virtual sales organization and customer satisfaction.

Job Requirements

•    A self-starter with an entrepreneurial and analytical mindset
•    10+ years of experience with the renewal business and/ or with Installed base churn activities is a must
•    Demonstrated Program Management experience and project execution success
•    Have worked with/had exposure to 2 tier distribution  channels
•    Hands on experience with SAP, Ascend, SQL, Tableau or like tools, and is an expert Excel user
•    A proven record for improving inside sales rep productivity by focusing on systems, process, and programs
•    A passion for data analytics
•    Experience with defining, planning, and operationalizing large initiatives is a must 
•    Hands on experience where you have been personally responsible for recommending and implementing process improvements
•    Proven ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria
•    Have worked in the high-tech industry with clear familiarity with go-to-market strategies 
•    A Creative and thought-through approach to problem solving


Requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Manager, ERP, Program Manager, SAP, Management, Sales, Technology