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Title:  Sr. Renewal Sales Program Manager


Sunnyvale, CA, US, 94089

Requisition ID:  35322


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By harnessing the power of hybrid cloud data services, customers gain the freedom of choice to securely manage and move data – anywhere, on any cloud. Only NetApp can help organizations deliver data-rich customer experiences when they rapidly test and deploy new applications that easily use data and services regardless of where they reside or in what form.

Job Summary

Sr. Program Manager, Worldwide Renewal Sales

We are looking for an experienced Program Manager who excels at delivering high quality supporting a top performing service renewals team. Reporting to the Sr. Director of WW Renewal Sales, the ideal candidate will have strong business acumen and a strong command of productivity tools to collaborate with our distributed renewals sales team and other functional groups.  Key responsibilities include: driving sales enablement, knowledge management, and other key organization initiatives as we strive to create the industry leading renewals organization.  The Program Manager will also interface with Product teams, Marketing, and Sales, to ensure we drive continuous improvement in our workforce output.

Job Requirements

Provide operational oversight regarding our renewals bookings, working with appropriate department functions
Provide senior management with an aggregated forecast view and risk analysis 
Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship
Closely monitor at risk accounts. Work with Customer Success, Support, Professional Services and Technical Support leadership to resolve customer issues and help remove barriers for the renewals team
Lead weekly/monthly calls to discuss renewal forecast, top renewals, and at risk districts
Help develop renewal best practices and educate across the company the importance of those practices
Own, drive and manage the renewals operational dashboard to ensure we are maximizing all aspects of renewal sales productivity
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
Communicate risk clearly and take the lead in developing resolution strategies

Qualifications Requirements
7+ years of relevant experience (preferably sales/account management/renewals experience)
Strong organizational skills with the ability to manage multiple projects simultaneously
Considerable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others
"Can-Do" approach to a wide and rapidly changing workload
Ability to prioritize and adapt to a mixture of activities is a must
Proven ability to identify concerns/risks/etc. throughout the programs, bringing these to the attention of senior management and providing input for course correction
Advanced MS Excel and PPT skills required.  Experience with SharePoint is a plus.
Good sense of humor, better yet, a great one.
Detail-oriented but with the ability to look at the overall strategic direction
Excellent listener – encourages information from people


A Bachelor of Arts of Science Degree is required or equivalent experience


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do.



Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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