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Title:  Technical Support Engineer


Tokyo, Tokyo, JP, 104-0031

Requisition ID:  28729

Job Summary

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Job Requirements

•Good written and verbal communication skills. •Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations. •Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. •Ability to follow standard engineering principles and practices.•Creative approach to problem solving.•Solid understanding of the following protocols and applications: -NFS, the UNIX remote file sharing protocol -CIFS, the Windows NT remote file sharing protocol -SAN connectivity methodologies for storage systems -TCP/IP and Networking -RAID -NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS) -NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems -The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)•Must have at least 1 or more areas of expertise such as: -NetApp hardware platforms and peripheral devices -Data ONTAP operating system and NetApp High-Availability (HA) technology -NetApp E-Series controller operating system and technologies -UNIX/Linux configuration, administration and technical support -Microsoft Windows environment configuration, system administration and technical support -NAS and/or SAN storage and surrounding infrastructure -Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory) -NetApp Cluster-Mode Storage Solutions and related technologies -The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions -Server, and Desktop Virtualization Solutions (such as VMware, ...


Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Job Segment: Technical Support, Engineer, ERP, Network, Database, Technology, Engineering