Title: Technical Support Engineer - Second Shift

Location:

NC, US Wichita, KS, US, 67208

Requisition ID: 131053

Job Summary

As a Technical Support Engineer (TSE) on our 2nd shift ONTAP Core / Snapx team, you will provide technical support for issues ranging from mid-high-level complexity to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp ONTAP Core, Snapx, Snapcenter, Trident, Kubernetes, VMWare, and Cloud product lines. A TSE at this level serves as a lead within the customer support team, ready to jump in when the most complex of cases arise and providing assistance to other Technical Support Engineers of varying levels. You’ll work side by side with your Escalation Engineers by providing valuable IT assistance and leadership while maintaining strong customer service relations. Support escalations can range from various hardware and software issues with NetApp FAS, AFF, C-Series and other storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

***This opportunity is located at the Research Triangle Park (RTP), NC campus, with a schedule of Mon-Fri 1pm-10pm ET. Our current work arrangement is a hybrid model, with a multiple-day in-office requirement.

Job Requirements

Expertise in several of the following:
- NetApp FAS/AFF/C-Series Systems
- NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS)
- Snapx, SnapCenter, Trident, and Operating systems including Vmware/Linux / Windows
- NFS, the UNIX remote file sharing protocol
- CIFS, the Windows NT remote file sharing protocol
- Cloud, Amazon Web Services, Google Cloud Platform, Microsoft Azure
- SAN connectivity methodologies for storage systems.
- NetApp solutions developed around specific applications involving SolidFire, E-Series and/or FAS storage systems
- Server / storage hardware troubleshooting. The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)

Education

Typically requires a Bachelor's degree and a minimum of 5 years of relevant experience; or equivalent combination of applicable education/training/certifications and years of applicable experience in a professional work environment

Compensation:
The target salary range for this position is $100,000 - $129,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.