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Title:  Cloud Support Engineer (Azure / Work remote)



Requisition ID:  50383
Job Summary

Note: this is a full-time role, working remote at your home office even post-Covid. The support hours are 8am - 5pm pacific time.

Job Summary
As a Cloud Support Engineer on our Virtual Desktop Managed Service (VDMS) team, you will provide technical support and implementation services to customers and partners. Virtual Desktop Service deploys and manages virtual desktops into Azure, Google Cloud Platform, and Amazon Web Services using either Windows Virtual Desktop (WVD) or Remote Desktop Services (RDS). In this role you will assist in management, migrations, and  deployments VDMS, typically using shared remote access to the customer's environment. Virtual Desktops integrate with both public cloud services and traditional Windows and Active Directory components - both of which impact the choices made during deployment and subsequent management of the environment.

Job Requirements
  • Knowledge of Windows and Active Directory components, including Active Directory users, groups, permissions, Organizational Units (OUs) and Group Policy Objects (GPO)
  • Experience creating, configuring, and managing public cloud components including virtual networks, virtual machines, network security rules, security contexts, and cloud services. Vendor sponsored certifications for specific cloud skills, such as AZ-103/AZ-104, AZ-300/AZ-303, AZ-301/AZ-304, will be considered.
  • Deeper knowledge of Azure services and components, particularly Windows Virtual Desktop, enterprise applications and service principals, Azure Active Directory, AD Connect, and Log Analytics are a plus.
  • Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation
  • Experience implementation and supporting cloud-based storage products, specifically Azure NetApp Files, Cloud Volumes On-Tap, and Cloud Volume Services
  • Ability to write and update PowerShell scripts
  • Ability to use scripts or programming languages to call APIs to retrieve data or execute tasks
  • Strong verbal and written communications skills are essential and are utilized in communicating with customers, partners, and internal team members. Most interactions are conducted via web meeting/ screen share, so candidate must be able to guide the execution of steps remotely.
  • Ability to work collaboratively with other engineers and managers in a team environment to share best practices, meet aggressive goals, and meet high quality standards.
  • Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.
  • Possess the ability to work at the direction of PM's, as well as often self-manage engagements to ensure customer engagements

Typically requires a technical Bachelor's degree with 3 years or more of related experience on above mentioned areas. Azure certifications are a big plus.