Title:  Technical Writer

Job Summary

As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, you’ll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information.

Job Requirements

• Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.
• Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs. 
• Research, scope, and develop plans to meet content requirements for product features
• Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency. 
• Interpret metrics, feedback, and other data to continuously improve the customer experience. 
• Work with your peers in Information Engineering to improve processes, systems, and tools. 
• Exercise continuous improvement by auditing content and making plans to address problems.
• Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.
• Independently research technology concepts, product plans, and technical specifications.
• Interact with individual contributors and managers across NetApp.

What skills you will need

• Excellent communication and interpersonal skills
• Critical-thinking and problem-solving skills
• Ability to self-edit and assess the consistency of your own writing
• Adaptability, as you switch contexts to work across the NetApp product portfolio
• Strong listening skills and empathy with end users
• Strong command of technical writing knowledge and best practices
• Excellent command of standard American English syntax and grammar
• Technical and project management skills

Education

• Minimum of 5 years of technical writing experience.
• Degree in English, Technical Writing, Computer Science, or related field.
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Preferred experience:

• Lightweight markup languages like AsciiDoc or Markdown 
• GitHub or other source control systems
• Familiarity with JIRA or other bug tracking tools
• Relevant technical experience (cloud or on-premises system administration, storage or networking technology, or programming)
• Successful completion of moderately complex technical documentation projects.
• Demonstrated ability to work in a team environment with other writers and cross-functional peers to meet deadlines. 
• Ability to provide writing samples and speak to how they impacted user experience.