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Title:  Global Renewal Sales Representative

Location: 

Tokyo, Tokyo, JP, 104-0031

Requisition ID:  45842
Why NetApp?

NetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations. For more information, visit www.netapp.com. 
ネットアップはハイブリッド クラウド分野のリーディングカンパニーです。ネットアップはこれまで長年にわたってビジネスを変革し、業界標準を確立してきました。現在も、業界の常識を塗り変えるような開発が数多く進行しています。このような画期的な取り組みを支えているのは、新鮮なアイデアが生まれやすい、オープンでコラボレーションの盛んな企業文化です。ネットアップでは、考え方を共有し、常識を疑い、社員に権限を与えることで、独創的かつ斬新なアプローチを作り上げています。この働きがいのある最高の職場で、ぜひあなたの力と熱意を発揮してください。 
職務や役割の枠を超え気持ちをひとつにしつつ、多様な考え方やバックグラウンドが活かされるチームがあなたをお待ちしています。 

As a , Global Renewals Sales Representative you will...

The Global Renewal Sales Representative is a key individual contributor on the Renewals team that consistently delivers industry leading renewal rates and more. The Renewals team is a culmination of high energy individuals who are relationship builders and passionate about customer loyalty. This team is committed to bringing the right people together with the intention of securing and growing our revenue. This role will manage an assigned set of our global accounts with a focus on maintaining and growing renewal rates and establishing relationships with a particular focus on retention, identifying opportunities for upselling and minimizing churn. You will own the end-to-end process for renewals sales in your assigned territory. As a member of our rockstar team, you will demonstrate your ability to clearly articulate our value proposition, establish a winning renewal strategy/plan well in advance, sustain and renew products, and effectively manage an international book of business. 

業務内容 
グローバルアカウント担当のリニューアルセールスとして、顧客満足を最優先にお客様へサービスを継続的に届けていただきます。具体的には利用状況の確認、利用促進に向けた情報提供及び企画提案、課題ヒアリングなどを通して社内外関係者と連携し、期限内に契約更新されるよう顧客とコミュニケーション、交渉を行っていただきます。同時に顧客解約率をなるべく抑えることがとても大切です。グローバルリニューアルセールスとしてお客様のビジネスに貢献いただけるポジションです。 

 

Job Requirements

・Lead a set of global accounts, with the goal of renewing customers year over year and identifying service product up-sell opportunities 
・Ensure timely and accurate renewals are processed for your assigned accounts 
・Manage and maintain accurate forecasts in our sales systems every week 
・Coordinate with product sales, operations and legal teams on multi-million-dollar renewal agreements 
・Establish and grow key relationships with executive sponsors and decision makers  
・Partner closely with Sales and Customer Success leadership to mitigate churn risk  
・Effectively communicate the value of NetApp support, support portfolio offerings, and associated pricing to customers and partners 
・Uncover accounts at risk and develop plan to mitigate 
・Drive price negotiations with customers and product sales teams in multiple geographies, working with/through local resources 
・Recognize trends to help develop programs which maximize retention 
・Travel onsite to customers, partners, other locations up to 30%. 
・Fluent in Japanese and English 

Qualifications Requirements

・7+ years of relevant experience (preferably channel sales/account management/renewals experience) 
・Excellent written and verbal communication skills: strong presentation & proposal experience. 
・Experience building trusted relationships with executive sponsors and decision makers 
・Establish and maintain effective working relationships with account managers, sales leaders, partners, internal teams 
・"Can-Do" approach to a data rich environment 
・Ability to lead contract and pricing negotiations on large opportunities with large data sets 
・Willing to lead knowledge sharing initiatives 
・Advanced MS Excel and PPT skills required.  Experience with SharePoint is a plus. 
・Good sense of humor, better yet, a great one. 

Education & Experience:

・A Bachelor of Arts of Science Degree is required or equivalent experience 
・7+ years sales experience required, global account sales and renewal experience preferred 

活躍できるスキル及び経験 
7年以上の関連経験(チャネルセールス/アカウント管理/更新)が望ましい 
目標に向かって自発的に考え行動できる方 
高いコミュニケーションスキル、バイタリティのある方 
英語力:Mail・社内外での必要なコミュニケーション取れる方 

Our Culture

It’s our culture and our people. If you ask anyone at NetApp why they work here, the answer is inevitably the same: it’s the people. At NetApp, we place trust, integrity, teamwork, and caring at the heart of what we do. As such, we’ve created a culture where people feel empowered to make a difference; where we’re passionate about innovation and collaboration; and where we take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.  
ネットアップの原動力は文化であり、人です。「なぜネットアップで働くのか」社内の誰に尋ねても、口を揃えてこう言うでしょう。「魅力的な仲間がいるから」ネットアップでは、信頼、誠実、チームワーク、思いやりを日々の業務の中心に据えています。そのためには、変革を起こそうという意欲が芽生える文化、イノベーションやコラボレーションに情熱を注ぎ、同僚、お客様、パートナー、コミュニティを気遣う文化を築くことが大切であると信じ、実践しています。 

Global Diversity, Inclusion, and Belonging

We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to cultivate a higher performing organization. 
Our strategies include: 
-Deliver inclusive leadership and mitigating bias learnings for all levels of management 
-Launch of Global Business Impact and Allies groups 
-Advance a global culture where leaders and employees are modeling diverse and inclusive behaviors which increases innovation, higher performance and customer satisfaction. 
-Align and embed Global Diversity, Inclusion & Belonging initiatives into the strategic work of the organization 
-Measure progress through commitment and accountability 

求人要項

雇用形態:正社員・期間の定め無  
試⽤期間:3か月(試用期間中の勤務条件に変更はありません) 
就業時間:9:00-17:30 (フレックス制 or 裁量労働制) 
休⽇:完全週休2日制(土・日)、有給休暇、夏季休暇(3日)、年末年始(12/29~1/3)、ボランティア休暇(5日間) 
・通勤交通費、社会保険完備 
・退職金制度(401K)、総合福祉団体保険、団体長期障害所得補償保険、団体医療保険、社員持ち株制度、制限付き株式 

【福利厚生】 
■無料、もしくはディスカウントの各種ドリンク。 
■フルーツデー、おにぎりデー、ビアバッシュなど、オフィス内で様々なプログラムが実施されています。 

勤務地

東京オフィス(東京都中央区京橋2-1-3京橋トラストタワー) 
※受動喫煙措置についての記載:屋内禁煙(屋内喫煙可能場所あり)