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Title:  Global Renewal Sales Representative


Tokyo, Tokyo, JP, 104-0031

Requisition ID:  45842
Why NetApp?

NetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations. For more information, visit www.netapp.com. 
ネットアップはハイブリッド クラウド分野のリーディングカンパニーです。ネットアップはこれまで長年にわたってビジネスを変革し、業界標準を確立してきました。現在も、業界の常識を塗り変えるような開発が数多く進行しています。このような画期的な取り組みを支えているのは、新鮮なアイデアが生まれやすい、オープンでコラボレーションの盛んな企業文化です。ネットアップでは、考え方を共有し、常識を疑い、社員に権限を与えることで、独創的かつ斬新なアプローチを作り上げています。この働きがいのある最高の職場で、ぜひあなたの力と熱意を発揮してください。 

As a , Global Renewals Sales Representative you will...

The Global Renewal Sales Representative is a key individual contributor on the Renewals team that consistently delivers industry leading renewal rates and more. The Renewals team is a culmination of high energy individuals who are relationship builders and passionate about customer loyalty. This team is committed to bringing the right people together with the intention of securing and growing our revenue. This role will manage an assigned set of our global accounts with a focus on maintaining and growing renewal rates and establishing relationships with a particular focus on retention, identifying opportunities for upselling and minimizing churn. You will own the end-to-end process for renewals sales in your assigned territory. As a member of our rockstar team, you will demonstrate your ability to clearly articulate our value proposition, establish a winning renewal strategy/plan well in advance, sustain and renew products, and effectively manage an international book of business. 



Job Requirements

・Lead a set of global accounts, with the goal of renewing customers year over year and identifying service product up-sell opportunities 
・Ensure timely and accurate renewals are processed for your assigned accounts 
・Manage and maintain accurate forecasts in our sales systems every week 
・Coordinate with product sales, operations and legal teams on multi-million-dollar renewal agreements 
・Establish and grow key relationships with executive sponsors and decision makers  
・Partner closely with Sales and Customer Success leadership to mitigate churn risk  
・Effectively communicate the value of NetApp support, support portfolio offerings, and associated pricing to customers and partners 
・Uncover accounts at risk and develop plan to mitigate 
・Drive price negotiations with customers and product sales teams in multiple geographies, working with/through local resources 
・Recognize trends to help develop programs which maximize retention 
・Travel onsite to customers, partners, other locations up to 30%. 
・Fluent in Japanese and English 

Qualifications Requirements

・7+ years of relevant experience (preferably channel sales/account management/renewals experience) 
・Excellent written and verbal communication skills: strong presentation & proposal experience. 
・Experience building trusted relationships with executive sponsors and decision makers 
・Establish and maintain effective working relationships with account managers, sales leaders, partners, internal teams 
・"Can-Do" approach to a data rich environment 
・Ability to lead contract and pricing negotiations on large opportunities with large data sets 
・Willing to lead knowledge sharing initiatives 
・Advanced MS Excel and PPT skills required.  Experience with SharePoint is a plus. 
・Good sense of humor, better yet, a great one. 

Education & Experience:

・A Bachelor of Arts of Science Degree is required or equivalent experience 
・7+ years sales experience required, global account sales and renewal experience preferred 


Our Culture

It’s our culture and our people. If you ask anyone at NetApp why they work here, the answer is inevitably the same: it’s the people. At NetApp, we place trust, integrity, teamwork, and caring at the heart of what we do. As such, we’ve created a culture where people feel empowered to make a difference; where we’re passionate about innovation and collaboration; and where we take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.  

Global Diversity, Inclusion, and Belonging

We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to cultivate a higher performing organization. 
Our strategies include: 
-Deliver inclusive leadership and mitigating bias learnings for all levels of management 
-Launch of Global Business Impact and Allies groups 
-Advance a global culture where leaders and employees are modeling diverse and inclusive behaviors which increases innovation, higher performance and customer satisfaction. 
-Align and embed Global Diversity, Inclusion & Belonging initiatives into the strategic work of the organization 
-Measure progress through commitment and accountability 


就業時間:9:00-17:30 (フレックス制 or 裁量労働制)