Title:  Inside Service Sales Rep


Tokyo, Tokyo, JP, 104-0031

Requisition ID:  57804

About NetApp

In a world full of generalists, NetApp is a specialist. We’re focused on one thing: helping businesses get the most out of their data. NetApp brings the enterprise-grade data services businesses rely on into the cloud and the simple flexibility of cloud into the data centre. Our industry-leading solutions work across diverse customer environments and the world’s biggest public clouds. As a cloud-led, data-centric software company, only NetApp can help build our customers’ unique data fabric, simplify and connect their cloud, and securely deliver the right data, services and applications to the right people— anytime, anywhere. At NetApp, there is one thing more important than data: people. Our culture and our people are at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


ジェネラリストが多い世界で、ネットアップはスペシャリストとしての存在感を示しています。お客様がデータを最大限に活用できるようにすることを1つの目標として、支援に全力を注いでいます。ネットアップは、信頼できるエンタープライズクラスのデータ サービスをクラウドにもたらし、またクラウドのシンプルな柔軟性をデータセンターにもたらします。業界をリードするネットアップのソリューションは、さまざまなお客様の環境や業界最大手のパブリッククラウドに対応します。 


As a Inside Service Sales Representative, you will...

As an Inside Service Sales Representative in the NetApp's Sales function, you are responsible for supporting sales success by ensuring customers have the products, services, education and support to meet their technology and business needs. You will utilize your customer service and selling skills by building strong relationships with customers over the phone, selling solutions, and keeping them apprised of new product and service introductions. You will be also responsible for the customer installed base qualification and assigning the customer assets to the appropriate opportunity buckets based on the identified customer needs and ongoing projects. This includes maintaining the customer records and database clean-up activities.

Essential Functions

The essential responsibilities of the Inside Service Sales Representatives are:
- To work with the channel partners and/or directly with the customers over the telephone to detect, develop, and manage sales opportunities
- First point of contact within the sales organization for the existing customers when they call NetApp with queries related to their installed base.
- Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling
- Customer installed base qualification through identifying the customer need, and creating opportunities for:
       - Technology Refresh
       - Product Upgrades
       - Service Upgrades
       - Renewal Options
- Identify proper entitlements, uplifts and technical education needs.
- Work with field sales on complex orders
- Prepare weekly activity and forecast reports.

Job Requirement

- Strong verbal and written communications skills including presentation skills.
- Organized and able to follow department processes and work flow.
- Ability to deal effectively with people and communicate clearly in a technical and non-technical way.
- Ability to work collaboratively with employees within department and across functions.
- Aptitude for understanding how technology products and solutions solve business problems.
- Ability to convey information clearly and analyse it to help customer make buying decisions.
- Fluent in Japanese and English

Responsibility and Interaction

- This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

- Is responsible for the customer installed base management and keeping the database up to date within the assigned geographical territory


- This individual effectively works with internal personnel.

- General direction is provided to them by their manager on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities

- The ideal candidate contributes proactively to sales team efforts and positively influences decisions of the team.

Our Culture

It’s our culture and our people. If you ask anyone at NetApp why they work here, the answer is inevitably the same: it’s the people. At NetApp, we place trust, integrity, teamwork, and caring at the heart of what we do. As such, we’ve created a culture where people feel empowered to make a difference; where we’re passionate about innovation and collaboration; and where we take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

Global Diversity, Inclusion, and Belonging

We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to cultivate a higher performing organization.
Our strategies include:

Deliver inclusive leadership and mitigating bias learnings for all levels of management

Launch of Global Business Impact and Allies groups

Advance a global culture where leaders and employees are modelling diverse and inclusive behaviours which increases innovation, higher performance and customer satisfaction.

Align and embed Global Diversity, Inclusion & Belonging initiatives into the strategic work of the organization

Measure progress through commitment and accountability


就業時間:9:00-17:30 (フレックス制 or 裁量労働制)






To all recruitment agencies | 職業紹介事業者の皆様へ

NetApp does not accept agency resumes. Please do not forward resumes to our jobs alias, our employees or any other organization location. NetApp is not responsible for any fees related to unsolicited resumes.


Job Segment: Customer Service Representative, Sales Rep, Field Sales, Database, Sales, Customer Service, Technology