Title:  Inside Service Sales Rep

Location: 

Tokyo, Tokyo, JP, 104-0031

Requisition ID:  57804

About NetApp

In a world full of generalists, NetApp is a specialist. We’re focused on one thing: helping businesses get the most out of their data. NetApp brings the enterprise-grade data services businesses rely on into the cloud and the simple flexibility of cloud into the data centre. Our industry-leading solutions work across diverse customer environments and the world’s biggest public clouds. As a cloud-led, data-centric software company, only NetApp can help build our customers’ unique data fabric, simplify and connect their cloud, and securely deliver the right data, services and applications to the right people— anytime, anywhere. At NetApp, there is one thing more important than data: people. Our culture and our people are at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

 

ジェネラリストが多い世界で、ネットアップはスペシャリストとしての存在感を示しています。お客様がデータを最大限に活用できるようにすることを1つの目標として、支援に全力を注いでいます。ネットアップは、信頼できるエンタープライズクラスのデータ サービスをクラウドにもたらし、またクラウドのシンプルな柔軟性をデータセンターにもたらします。業界をリードするネットアップのソリューションは、さまざまなお客様の環境や業界最大手のパブリッククラウドに対応します。 

クラウド主導のData-Centricなソフトウェア企業であるネットアップは、お客様に最適なデータファブリックの構築をサポートし、クラウド対応をシンプルに実現し、必要なデータ、サービス、アプリケーションを適切なユーザにいつでも、どこからでも安全に提供できる唯一のベンダーです。また、ネットアップでデータよりも大切にしているのが人です。ネットアップの企業文化や社員は私たちが大事にしている芯の部分となります。私たちは信頼、誠実さ、チームワーク、思いやりを何よりも大切にしています。ネットアップでは社員それぞれに変革、技術革新、コラボレーションしていくことの権限を与えており、お互いに助け合うこと、お客様、パートナー、コミュニティーを大切にしていきます。

As a Inside Service Sales Representative, you will...

As an Inside Service Sales Representative in the NetApp's Sales function, you are responsible for supporting sales success by ensuring customers have the products, services, education and support to meet their technology and business needs. You will utilize your customer service and selling skills by building strong relationships with customers over the phone, selling solutions, and keeping them apprised of new product and service introductions. You will be also responsible for the customer installed base qualification and assigning the customer assets to the appropriate opportunity buckets based on the identified customer needs and ongoing projects. This includes maintaining the customer records and database clean-up activities.

Essential Functions

The essential responsibilities of the Inside Service Sales Representatives are:
- To work with the channel partners and/or directly with the customers over the telephone to detect, develop, and manage sales opportunities
- First point of contact within the sales organization for the existing customers when they call NetApp with queries related to their installed base.
- Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling
- Customer installed base qualification through identifying the customer need, and creating opportunities for:
       - Technology Refresh
       - Product Upgrades
       - Service Upgrades
       - Renewal Options
- Identify proper entitlements, uplifts and technical education needs.
- Work with field sales on complex orders
- Prepare weekly activity and forecast reports.

Job Requirement

- Strong verbal and written communications skills including presentation skills.
- Organized and able to follow department processes and work flow.
- Ability to deal effectively with people and communicate clearly in a technical and non-technical way.
- Ability to work collaboratively with employees within department and across functions.
- Aptitude for understanding how technology products and solutions solve business problems.
- Ability to convey information clearly and analyse it to help customer make buying decisions.
- Fluent in Japanese and English
 

Responsibility and Interaction

Responsibility
- This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

- Is responsible for the customer installed base management and keeping the database up to date within the assigned geographical territory

Interaction:

- This individual effectively works with internal personnel.

- General direction is provided to them by their manager on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities

- The ideal candidate contributes proactively to sales team efforts and positively influences decisions of the team.

Our Culture

It’s our culture and our people. If you ask anyone at NetApp why they work here, the answer is inevitably the same: it’s the people. At NetApp, we place trust, integrity, teamwork, and caring at the heart of what we do. As such, we’ve created a culture where people feel empowered to make a difference; where we’re passionate about innovation and collaboration; and where we take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.
ネットアップの原動力は文化であり、人です。「なぜネットアップで働くのか」社内の誰に尋ねても、口を揃えてこう言うでしょう。「魅力的な仲間がいるから」ネットアップでは、信頼、誠実、チームワーク、思いやりを日々の業務の中心に据えています。そのためには、変革を起こそうという意欲が芽生える文化、イノベーションやコラボレーションに情熱を注ぎ、同僚、お客様、パートナー、コミュニティを気遣う文化を築くことが大切であると信じ、実践しています。

Global Diversity, Inclusion, and Belonging

We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to cultivate a higher performing organization.
Our strategies include:

Deliver inclusive leadership and mitigating bias learnings for all levels of management

Launch of Global Business Impact and Allies groups

Advance a global culture where leaders and employees are modelling diverse and inclusive behaviours which increases innovation, higher performance and customer satisfaction.

Align and embed Global Diversity, Inclusion & Belonging initiatives into the strategic work of the organization

Measure progress through commitment and accountability

求人要項

雇用形態:正社員・期間の定め無 
試⽤期間:3か月(試用期間中の勤務条件に変更はありません)
就業時間:9:00-17:30 (フレックス制 or 裁量労働制)
休⽇:完全週休2日制(土・日)、有給休暇、夏季休暇(3日)、年末年始(12/29~1/3)、ボランティア休暇(5日間)
・通勤交通費、社会保険完備
・退職金制度(401K)、総合福祉団体保険、団体長期障害所得補償保険、団体医療保険、社員持ち株制度、制限付き株式

【福利厚生】

無料、もしくはディスカウントの各種ドリンク。

フルーツデー、おにぎりデー、ビアバッシュなど、オフィス内で様々なプログラムが実施されています。

勤務地

東京オフィス(東京都中央区京橋2-1-3京橋トラストタワー)
受動喫煙措置についての記載:屋内禁煙(屋内喫煙可能場所あり)

To all recruitment agencies | 職業紹介事業者の皆様へ

NetApp does not accept agency resumes. Please do not forward resumes to our jobs alias, our employees or any other organization location. NetApp is not responsible for any fees related to unsolicited resumes.

ネットアップでは人材紹介会社などからの人材の紹介、斡旋などはお受けしておりません。弊社の人材募集用メールアドレス、ネットアップ社員やオフィス宛てに候補者の履歴書・レジュメ等をお送りにならないようお願いいたします。許可なく送付された履歴書の費用について、ネットアップは一切の責任を負いません。


Job Segment: Customer Service Representative, Sales Rep, Field Sales, Database, Sales, Customer Service, Technology