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Title:  Manager, Customer Success Management UKI, Netherlands & Sweden (m/f)


Uxbridge, GB, UB948F

Requisition ID:  32222


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

The Business:

The Customer Success Managers team within NetApp is a team of inside sales professionals from across the Geography focused on customer satisfaction, customer retention and protection of our customers NetApp systems by identifying sales opportunities in existing accounts in a sales district. Their goal will be to uncover opportunities and take them to the point of purchase with our field sales and channel partner teams. This critical area of the business requires swift action, focus and logical thinking in a high pressured sales environment. This team works across multiple NetApp business lines and the NetApp Partner community and in some cases across multiple countries, thus providing an ongoing challenge and an opportunity to learn and gain further experience.

Job Requirements

As Manager, Customer Success you will utilize your acquired knowledge of products and services and other related technologies, to manage the activities of the Customer Success functions. Together with the leadership team, you will develop long-term sales process strategy. You will coach a team of professionals and young professionals, who are responsible for selling solutions and customer services and are working closely together with the local Enterprise account managers. You will be responsible for setting goals and developing business plans, schedules and programs. This individual plays an integrative role to many functions (e.g. sales, channel sales, local management) and requires someone with excellent relationship building skills, an understanding of corporate-wide objectives and a keen analytical orientation. You will be leading by example by taking on managing some high potential accounts yourself.


Your key responsibilities:

  • Using knowledge of company products and solutions, support and technology, you will oversee Customer Success Management activities in your region to achieve company goals
  • Work closely with Sales and Channel Sales to drive Installed Base business within the region
  • Manage employees who support sales in building strong relationships with customers over the phone, selling solutions and keeping them apprised of new product and service introductions
  • Provide support to the Area VicePresident as needed for specific projects and analysis/reports
  • Maintain relationships with field personnel to ensure timely, accurate and prompt forecast submissions
  • Be a coach for Young Professionals delivered by NetApp’s Graduate Program
  • A Bachelor of Business Administration or related field or equivalent experience is required.
  • A minimum of 5 years of experience in the field of inside sales.
  • Experience in people management and coaching, including remote management, is required.
  • Good understanding of the region Germany, Austria and Switzerland


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


Join us and see what empowerment can do.

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