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Title:  Mgr, Inside Services Sales


Uxbridge, GB, UB948F

Requisition ID:  34068


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By harnessing the power of hybrid cloud data services, customers gain the freedom of choice to securely manage and move data – anywhere, on any cloud. Only NetApp can help organizations deliver data-rich customer experiences when they rapidly test and deploy new applications that easily use data and services regardless of where they reside or in what form.

Job Summary

The Inside Service Sales Manager will manage and drive the performance of the inside service sales team. They will monitor service renewal sales & installed base management metrics, business KPIs, and sales initiatives overseeing the entire sales administration process. They will collaborate with various professionals and cross-functional teams, so it’s essential that they have excellent communication skills and ability to facilitate collaborative team environment. They should also be able to lead, motivate, and develop the sales team to achieve specific goals.

Ultimately, the Inside Service Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction and business success.

Essential Functions

The essential responsibilities of the Inside Service Sales Manager are:

  • Manage the inside service sales representatives team
  • Develop and coach the talent to positively influence the performance of the team. Encourage and track team’s education on the new technology, market trends, and partner programs
  • Set and track sales targets for your team
  • Suggest and implement improvements in the sales administration process to support team’s productivity and effectiveness
  • Report on service renewal sales and installed base management metrics and suggest improvements and initiatives to detect upselling opportunity
  • Prepare monthly, quarterly and annual sales forecasts
  • Prepare quarterly business reviews with the local sales leadership
  • Liaise with the key business stakeholders to ensure alignment with the sales strategy and consistency across the board
  • Engage with the channel partners and promote the value of NetApp service offering to meet mutual sales targets
  • Coordinate department projects to meet deadlines
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication environment for your team 
Job Requirements
  • Proven work experience as an Inside sales manager or a team lead
  • Hands on experience with CRM software and MS Excel
  • In-depth understanding of the sales administration process
  • Excellent interpersonal and team management skills
  • Strong analytical and organizational skills
  • Numerical abilities and problem-solving attitude
  • BSc degree in Sales, Business Administration or relevant field 

BS/BA degree or equivalent related experience. 6+ years -- plus add additional experience requirements needed if you were to fill an open requisition, i.e., knowledge, skills, and abilities.


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do.



Equal Opportunity Employer Minorities/Women/Vets/Disabled

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