Title:  Sales Operations Program Manager


Uxbridge, GB, UB948F

Requisition ID:  65741

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

The Renewal Operations team is responsible for helping NetApp identify and execute on sales opportunities within the NetApp Customer base. As a Sales Operations Program Manager, you are responsible for planning and managing programs and defining recommended process improvements to streamline and report on all metrics. The team is accountable of enabling success of renewal AOP for NetApp thus understanding the installed Base lifecycle is critical. This role is a pivotal role in driving transformational approach to renewals operations for NetApp.

Job Requirements

The role focuses on building programs to drive success of Inside Sales Reps and to improve quoting processes and systems. You will focus on identifying and assessing gaps to drive inside service renewal sales productivity, and success criteria. Based on your findings, you will design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark inside sales people against key drivers of productivity. In parallel, you are accountable for driving process and system improvement to reduce renewal quoting time by 60% and are responsible for the offshore quoting team’s success. As a member of the team you will work with cross-functional teams from various organizations within NetApp to drive the overall success of the programs. This is a challenging position with the opportunity to directly impact the effectiveness and success of the sales organization and customer satisfaction.


  • Proven ability to re-engineer existing business processes in a dynamic work environment.
  • Design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark inside sales against key drivers of productivity.
  • PMI certification or demonstrated Program Management experience and project execution success at an Enterprise level. 
  • A passion for data analytics Experience with defining, planning, and operationalizing large initiatives is a must.
  • 8+ years of experience with Renewal Quoting, renewal business and/ or with Installed base churn activities.
  • Hands on experience where you have been personally responsible for recommending and implementing process improvements.
  • Proven ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria.
  • Exceptional Communication skills both written and oral.
  • Have worked in the high-tech industry with clear familiarity with go-to-market strategies.
  • A Creative and thought through approach to problem solving.


Typically requires a minimum of 8-12 years of related experience with a Bachelor’s degree; or 6-8 years and a Master’s degree; or a PhD with 3-5 years experience; or equivalent combination of applicable education/certifications/training and number of years of relevant professional experience. 

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
If you run toward knowledge and problem-solving, join us. 

Job Segment: Program Manager, Sales Operations, Sales Management, Operations Manager, Management, Sales, Operations