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Title:  Professional Services Engineer


US Waltham, MA, US, 02451

Requisition ID:  34205


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.


By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

As a Professional Services Engineer, you will provide post-sales services and support for NetApp enterprise customers. Professional Services Engineers team with NetApp account teams and customers to understand customer requirements, scope appropriate services, and deliver service projects. Service projects include various aspects of project planning, project management, installations, requirements analysis, architecture/design, implementation, optimization, and on-going customer support processes.
NetApp will continue to evolve toward higher value-added solutions and Professional Services Engineers are integral to the success of these solutions. Solution examples are complex storage architectures to support mission critical applications such as database (MSSQL and Oracle), email systems (Exchange), and SAP. Solutions also include backup and restore, disaster recovery, storage consolidation, data protection, storage performance, cloud integration, etc.


*** DOD Security Clearance as well as NetApp Certifications are required for this opportunity. The role is located in Kittery, ME. ***


Essential Functions:
The essential responsibilities of the Professional Services Engineer at this level are to provide leadership to other Professional Services team members and drive adoption of best practices in order to assist NetApp customers through on-site support and consulting services including:
•    Project planning for tasks of moderate to high complexity.
•    Project Management including building project plans and track scope, schedule and budget during deliver.
•    Installation and configuration of NetApp hardware and software products.
•    Requirements analysis including gathering technical details regarding customer’s environment.
•    Design expertise including the application of technical design practices to ensure the implementation will deliver desired results
•    Implementation of backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc.
•    Optimization including upgrades, performance monitoring and system audit tasks.
•    Customer support including troubleshooting and problem resolution. 
•    Influence customer requirements and drive NetApp solutions based on recognition that the Professional Services Engineer at this level is a recognized expert. 
•    Technical leadership to other technical team members.


This individual is a high-impact technical leader with demonstrated success leading complex projects. It is critical for this individual to be a technical expert with NetApp, IT infrastructure and applications and to understand the customers’ business requirements in order to relate these requirements to a proposed technical solution. Typical customer technical environments include:
•    Operating Systems: Unix and Windows systems administration functions including domain structures, file systems, disk partitions, mounts, quotas, and general security. 
•    Networking: Local area network technology, specifically Ethernet, IP, DNS and NIS associated daemons.  Network architectures include: hubs, repeaters, bridges, routers, and switches.
•    Storage:  SAN and NAS storage communications including caching and streaming technologies.
•    IT application environment: full spectrum of the technical environment from infrastructure through business applications.


Job Requirements

•    Excellent verbal and written communications skills are essential to impact senior and executive level technical teams, architects, systems administrators, and senior managers.
•    Ability to work collaboratively with other engineers and senior managers in a team environment in which to share best practices, meet aggressive goals, and meet high quality standards.
•    A technical leader and expert with demonstrated success on highly complex projects.
•    Ability to define and drive practices in the technical team and across the organization.
•    Ability to act as technical expert when working with customers’ senior technical representatives, including influencing customers’ requirements. 
•    Ability to understand the customers’ business requirements and relate their requirements to technical solutions. 
•    Must have direct experience in the following areas:
o    Windows: solid working knowledge of most recent versions. Understand share and NTFS security concepts.
o    Unix: good knowledge of Linux, and/or Unix system administration concepts including disk and network administration, NFS and NIS/NIS+ administration 
o    Networking: knowledge of Ethernet, IP, DNS and NIS associated daemons. Knowledge of standard and complex network architectures.
o    Storage: knowledge of storage administration and the concepts of file systems, disk partitions, mounts, quotas, mirroring and sizing. 
o    Expert knowledge of NAS, DAS, SAN (fabric attached architectures).
o    Expert with storage sizing, performance and high availability.
o    Deep experience with the internals of ONTAP fundamentals.
•    Up to 10% travel may be required.
•    Off hours work (nights and weekends) may be required, but normally standard 40-hour business hours.


Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent combination of relevant education/certifications/training and applicable professional experience.
•    DOD Security Clearance Required (Active Secret Required, TS Preferred).

Additional Requirements for this role:

• Certified Information Systems Security Professional (CISSP) Certificate

• Microsoft Certified IT Professional (MCITP)
• NetApp Certified Data Management Administrator (NCDA) Certificate

• NetApp Certified SAN Implementation Engineer (NCIE-SAN)

• NetApp Certified Backup and Recovery Implementation Engineer (NCIE-BR)

• VMware Certified Professional (VCP5) Certificate, vSphere5


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled

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