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Title:  Sales Ops Program Mgr


Vienna, VA, US, 22182

Requisition ID:  31489


Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.


We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

Job Summary

The Sales Operations Program Manager for the Americas Field Enablement team is responsible for project managing a number of programs focused on streamlining sales processes and operational excellence.  In addition, the PM will work closely with the Americas Area Business Manager to assist the Sales Leaders and Teams throughout the sales process, and coordinate efforts of the extended team, to maximize revenue in the Americas.  Acting as part of a cross-functional team including Sales, Global and Geo Sales Operations, and Finance, the PM will be instrumental in the coordination of sales and support team initiatives.  This position provides the opportunity to contribute to the effectiveness and success of the Sales organization and Americas Field Enablement.

Essential Functions:

Program Managers define, manage and track program schedules and milestones for programs within a defined project scope and drive operational efficiencies.  This Field Enablement PM position may include some of the following responsibilities:

  • Sales Crediting, AOP, Fiscal Year-end Transition activities
  • Support and drive field sales training and new hire training needs
  • Installed Base and IB Initiatives
  • Promotions and programs initiated by Corporate of the GEO
  • Partner in managing content for the Americas Sales Enablement Center Site (ASEC)
  • Order Fulfillment - Ensure critical customer orders are managed and escalated for visibility and NetApp’s quarter-end.
  • Recommend and implement process improvements.
  • Analyze and report weekly, monthly and quarterly key performance indicators:
    • Pipeline management
    • Bookings, Discount and GM
    • Revenue forecasting, SAP and Tableau reporting
  • Drive the adoption of new sales tools, including a SharePoint site and automated systems; maintain and utilize current automated systems.
  • Communicate with sales teams and key stakeholders to share best practices and ensure standardization across geographic regions.
Job Requirements
  • Organizational and project management skills.
  • Strong oral and written communication skills.
  • Ability to work collaboratively within a team environment to meet aggressive timelines.
  • Creative approach to problem solving.
  • Proficiency in Microsoft Office:  Word, PowerPoint, Excel, and OneNote. Experience with SAP / eBi and Oracle is a plus, but not required.  Customer Relationship Management (CRM) experience is a plus. 

Essential Functions:

You will work collaboratively with other Managers within your department and provide direction to less senior managers.  Your areas of responsibilities are as follows:

  • Using knowledge of company products and services, support and technology, you will oversee sales operations to achieve company goals. 
  • Maintain relationships with field personnel to ensure timely, accurate, and prompt forecast submissions.
  • Work closely with Sales and Finance departments to develop and administer sales forecasts.
  • Provide/and or review financial modeling and statistical studies.
  • Manage employees who provide various analyses and reports including forecasting, commission calculations, planning and performing monitoring, bookings, etc.
  • Participate in the bi-annual planning process with the Area Vice-President and Corporate partners to establish accurate coverage models, compensation plans, and expense models.
  • Provide support to the Area Vice-President as needed for specific projects and analyses/reports.
  • Participate in designing Sales quotas.
  • Establish operational objectives and work plans, and delegate assignments to subordinate managers.
  • Develop, modify and execute company policies that will positively affect immediate operations.
  • Develop proposed budgets for approval and assure adherence once budget is approved.
  • Take responsibility for results, including costs, methods and staffing.


  • BS/BA degree or equivalent related experience. 10+ years -- plus add additional experience requirements needed if you were to fill an open requisition, i.e., knowledge, skills, and abilities


So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!


If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.


We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  


Join us and see what empowerment can do. 



Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: Washington DC

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