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Title:  Principal Technologist (customer-facing, Observability


Waltham, MA, US, 02451

Requisition ID:  123970

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

The Principal Technologist will serve as the technical backbone of our sales organization, combining deep product knowledge and technical skills to provide superior solutions for our customers. We are seeking an individual who is passionate about DevOps, observability, cloud, and data center infrastructure. This role requires a strong understanding of the business implications of these technologies and an ability to translate these into a value proposition for our customers.

Job Requirements

  • Partner with sales teams to understand customer requirements and business objectives, and provide technical solutions to meet these needs.
  • Design and architect complex solutions across a variety of domains, including DevOps, observability, cloud, and data center infrastructure.
  • Present the value proposition and benefits of our solutions to customers, including technical demonstrations, pilot implementations, and consultation.
  • Incubate new business opportunities by building strong relationships with customers and understanding their strategic and operational IT environment.
  • Conduct product training for sales representatives, customers, and partners to enhance their understanding and performance.
  • Provide feedback from customers and prospects to help shape the future development of our observability solutions.
  • Participate in RFP/RFI responses, product presentations, and technical consultations.
  • Stay up-to-date on relevant competitive solutions, products, and services in the market.


  • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
  • Proven experience as a Solutions Architect, Sales Engineer, or a similar role in enterprise sales quota-carrying position.
  • Deep understanding of DevOps, observability, cloud, and data center infrastructure.
  • Experience with the sales cycle, able to identify and cultivate potential deals.
  • Strong technical presentation skills, with the ability to convey complex concepts to all levels of personnel (tech-savvy and non-technical).
  • Excellent communication, negotiation, problem-solving skills, act, create or react in a sense of urgency.
  • Familiarity with the latest industry trends and able to discuss them with authority.
  • Ability to travel as needed.


  • Master's degree in Business, Computer Science, or a related experience.
  • Industry certifications related to DevOps, cloud technologies, or data center infrastructure.
  • Experience in a startup environment, with the ability to work in a fast-paced, dynamic atmosphere.
  • The Principal Technologist role is critical in driving customer satisfaction and product adoption by providing technical expertise and support throughout the sales process. The ideal candidate will be customer-focused, highly technical, and able to effectively communicate our product benefits to potential clients.
  • If you enjoy solving complex problems and helping businesses succeed, we would like to meet you.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. 

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.


Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
If you run toward knowledge and problem-solving, join us. 


USA Residents Only: 


The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations,  is $166,500 –$253,000. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education,  skillset and other relevant business and organizational factors, consistent with applicable law.  In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).

Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: Data Center, Solution Architect, Computer Science, Sales Engineer, Compliance, Technology, Sales, Legal

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