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Title:  Workplace Experience (WX) Assistant


Waltham, MA, US, 02451

Requisition ID:  126130

About NetApp


We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

Based in Waltham, MA, the Workplace Experience Assistant is responsible for supporting facility related activities. This position takes direction from the Regional Facilities Program Manager and the onsite Facility Manager. This position supports the client’s business services, moves & relocations, site events and site operations. The Workplace Experience Assistant serves as a department liaison to the employees and the management teams at the facility. This position is responsible for the delivery of all assigned facility services functions, including mail and deliveries. The Assistant ensures that services are delivered cost effectively and executed to world-class standards.

This is a client-facing role, and deals directly with site employees, visitors, and contractors. In addition, this position will work collaboratively and cross-functionally with the entire Americas Operations team on the development and delivery of new initiatives and maintaining the utilization of the office space in accordance with portfolio standards, leading business readiness/change management planning, establishing parity of amenities, documentation of best practices and development of standards on service levels. 

Job Requirements

  • Build strategic relationships with the local leadership to align service deliveries to their business objectives and site needs.
  • Manage breakroom supplies ordering and stocking of cabinets
  • Analyze occupancy/vacancy data for space planning working closely with the Space Planning Manager for portfolio planning.
  • Ensure CAFM program (Planon) metrics are accurate
  • Provide exemplary customer service through employee feedback mechanisms – i.e. surveys, focus groups, ad hoc group meeting, etc.
  • Assist with the physical move process and other facility related tasks as assigned.
  • Ensures that supplies are ordered, and supply cabinets stocked
  • Will be the primary receptionist, including phone answering, guest sign-in, survey attestation confirmation, temp screening confirmation, conf room scheduling, catering scheduling assistance, and other related receptionist duties
  • Assists in coordinating mail transfer and handling
  • Ensure that all operations adhere to and remains in compliance to all company policies.
  • Analyze current process and procedures and implement process improvements as necessary in partnership with manager and local leadership.
  • Track assets such as furniture, fixtures, etc.
  • Offer project support for all assigned facility related projects
  • Event set up coordination and management to ensure inside or outside vendors set event up according to specified standards.

Education & Experience

  • 3 plus year experience in a building operational support role
  • Knowledge of basis facility management and real estate principles
  • Strong business acumen and business management skills
  • MS Office experience; Outlook, Excel, Word, PowerPoint, Teams
  • Strong organizational skills, independent thinking with ability to prioritize
  • Demonstrated ability to manage multiple, critical projects in an atmosphere of uncertainty and change
  • Self-motivated, detail-oriented, flexible and able to think strategically.
  • Strong customer service orientation and problem resolution skills
  • Requires excellent verbal and written communication skills
  • Must be able to consistently lift up to 30 pounds. Ability to sit, stand and walk for extended periods of time and capable of extensive bending, stooping, stretching, pushing, and carrying

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. 

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.


Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
If you run toward knowledge and problem-solving, join us. 


USA and Canada Residents Only:

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $45,200 - $63,500. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law.  In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).

Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: Real Estate, Compliance, Supply, Change Management, Business Manager, Sales, Legal, Operations, Management

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