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Title:  Technical Support Engineer - 1st Shift


Wichita, KS, US, 67228

Requisition ID:  27140

Job Summary

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Job Requirements

.•Solid understanding of the following protocols and applications:

-NFS, the UNIX remote file sharing protocol

-CIFS, the Windows NT remote file sharing protocol

-SAN connectivity methodologies for storage systems

-TCP/IP and Networking


-NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS)

-NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems

-The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)


•Must have at least 1 or more areas of expertise such as:

-NetApp hardware platforms and peripheral devices

-Data ONTAP operating system and NetApp High-Availability (HA) technology

-NetApp E-Series controller operating system and technologies

-UNIX/Linux configuration, administration and technical support

-Microsoft Windows environment configuration, system administration and technical support

-NAS and/or SAN storage and surrounding infrastructure

-Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)

-NetApp Cluster-Mode Storage Solutions and related technologies

-The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions

-Server, and Desktop Virtualization Solutions


•Strong written, verbal, interpersonal communication, and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations. •Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

•Ability to follow standard engineering principles and practices.

•Creative approach to problem solving


Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent combination of relevant education and applicable professional work experience.

Nearest Major Market: Wichita

Job Segment: Technical Support, Virtualization, Engineer, Technical Support Engineer, Oracle, Technology, Engineering