Title:  Technical Support Engineer - Third shift

Job Summary

As a Technical Support Engineer on our Americas Coverage team, you will:

• Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, software, and networked and/or wireless systems.
• Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability and maintenance problems or bugs to design engineering/software engineering.
• Provide support to customers/users where the product is highly technical or sophisticated in nature.

*This position is in Wichita KS, with current on-site expectations of 2 days per week. Candidates local to Wichita need only apply!

*The schedule is Monday-Friday, 8pm-7am CT. Enjoy a 4-night workweek while receiving additional pay for working off-shift hours.

Job Requirements

• A minimum of 5+ years of experience with several of the following protocols and applications:
  • ONTAP or storage in general
  • NAS: CIFS and NFS, TCP/IP and Networking
  • Windows and/or UNIX/Linux
  • SAN
  • Data Protection
  • Statistical Analysis using Performance Archive
• Solid customer service and interpersonal communication skills are needed to work successfully with customers in high stress and/or ambiguous situations.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Creative approach to analyzing and researching data, and problem solving.
• Must be interested in working a 3rd shift work schedule.

Experience/Education

• A minimum of 5+ years of relevant experience, as outlined above, is required.
• Applicable education, certifications, and/or training are a plus, but not required.