Title:  Renewal Specialist

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team, this is a hybrid role based in our Windsor Office 2 days a week. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities. You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

Job Requirements

As a Renewal Sales Specialist, your responsibilities include:

Renewal Management

· Own the end-to-end process for support service contract renewal across a portfolio of customer accounts in region.

· Ensure timely and accurate completion.

· Partner with quoting specialists to ensure quality and accuracy of renewal quotes. Maintain and grow on time (OTRR) and in quarter (IQRR) renewal rates.

· Manage discount governance.

Customer & Partner Engagement

· Proactively engage with distributors, partners and customers to understand requirements, address concerns, and communicate the value of our services portfolio.

· Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.

Cross-Team Collaboration

· Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.

· Lead regular planning calls with account stakeholders across NetApp to understand customer intention in advance of upcoming renewals.

Reporting

· Track renewal metrics, forecast renewals, provide ongoing insights to improve processes.

· Provide proactive renewals data and insights to distributors and partners to maximise on time renewal collaboration and reduce customer risk.

Problem Solving

· Address and resolve customer and partner enquiries or escalations related to renewals in a timely and effective manner.

Learning

· Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.

Your Profile

· Fluent in English with strong communication and negotiation skills.

· Bachelor's degree in a business or technology related subject, or relevant industry experience.

· 2+ years of experience in a customer or partner facing sales role, renewal sales preferable.

· Demonstrated aptitude to learn new skills and technologies.

· Familiarity with CRM software (e.g. Salesforce), MS Office

· Ability to build and maintain positive relationships with customers and partners

· Detail-oriented with good organisational skills

· Proactive and customer-centric approach